Pendo Reviews in July 2025: User Ratings, Pros & Cons

"Upgrade your Product Team"

What do you like best about Pendo? Pendo makes it easy to track our product KPIs. Pendo makes it easy to tag pages and features that we deploy to track usage across our platform quickly and consistently. It is easy to tag users to assign them to different user groups so that we can easily track segment usage over time. We use the tooltip and guide features often as well. These make it easy to convey new information to our users when we release new products and features. Being able to ...

"Pendo is awesome!"

What do you like best about Pendo? Pendo is a fantastic software I use every day for metrics, tracking, data analysis, customer behavior, and more. Absolute must-have!

"Pendo provides excellent user insight and a dynamic communication vehicle."

What do you like best about Pendo? I think the visibility into the visitor usage is incredible. We use this visibility to help us make key business decisions, prioritize product teams, enhance the technical support capabilities, and so much more.

"Awesome tool for customer communications and user adoption"

What do you like best about Pendo? The Pendo platform allows you to target specific users, and deliver customized guidance and communications tailored to the specific needs of those users.

"Pendo is educating our customers and gaining insights!"

What do you like best about Pendo? The best thing about Pendo is the ability to deploy in-app educational content and resources to customers, real-time. Pendo's tagging makes it quick and easy for us to create user walkthrough guides to get our customers educated on our product. Pendo's Resource Center allows us to deploy resources to our customers like our release notes and access to our support. Pendo also provides excellent insights into how our users interact with our product.

"Pendo is extremely user friendly. My experience using the tool has been positive thus far."

What do you like best about Pendo? I enjoy how easy it is to navigate the tool. What do you dislike about Pendo?

"Great source for product analytics data!"

What do you like best about Pendo? The customization allowed by Pendo is very high and is available directly in the product in an out-of-the-box manner. By customization, I am including both the visual options in regards to communication and the tracking/analytics parts of Pendo.

"Very useful tool when you take the time to set up and maintain!"

What do you like best about Pendo? Ability to create different kinds of modules, using codes or not. Ability to set up surveys and get feedback directly in our customer portal. Ability to integrate with our existing document repository to create a Customer Resource Center.

"Seems like a powerful tool; haven't had the time to get up to speed"

What do you like best about Pendo? I like the guided tour and tooltip features the most, but I can't figure out how to use them with the free version and I haven't spent a lot of time digging into the app yet.

"Great product that keeps getting better"

What do you like best about Pendo? The insights and reporting are invaluable. There is loads of room to customize the fields you're pulling in and integrations with Salesforce and Zendesk are game-changers (we're still working on getting that set up). They have made a lot of improvements to the user experience and insights in that last 3 years since we started using it.