Pendo Reviews in September 2026: User Ratings, Pros & Cons
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Pendo Reviews & Ratings
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Pendo pros and cons
Reviewers value rich product analytics and insights into user behavior and feature adoption.
In-app guides, surveys, NPS and segmentation help teams engage and communicate with users.
Implementation is quick and easy, often just a code snippet with immediate value.
The platform is user-friendly and spans product, marketing, support and CS teams.
One reviewer noted it can be expensive.
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Showing 791-800 out of 1380
SM
Shubhi Manishbhai S
06/20/22
"It's a great tool for analytics and putting up surveys!"
What do you like best about Pendo? Use pendo a lot to track what features a pages are being used the most. The tagging is easy in pendo, and once it's tagged correctly the data is so much easier to navigate through and make decisions. Also like that we could put up surveys directlty via pendo and can manage and share results
IA
Ian A
06/17/22
"A valuable way to understand and guide your users' journey through your product."
What do you like best about Pendo? Pendo is a one-stop-shop for gaining valuable insight about your users, their engagement, their satisfaction, and their preferences. It's also a powerful platform to author in-app guidance so you can refine and guide that experience overall. Once Pendo is installed, the only thing you need is a basic understanding of data analysis and knowledge of the DOM/CSS. The ability to execute custom code is helpful if you want to take the experience to the next ...
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SM
Sasha M
06/17/22
"Pendo gives great insights"
What do you like best about Pendo? Pendo is fairly intuitive to use, and one can quickly make insightful dashboards that help you understand your customers patterns of usage.
SM
Sasha M
06/17/22
"Pendo gives great insights"
What do you like best about Pendo? Pendo is fairly intuitive to use, and one can quickly make insightful dashboards that help you understand your customers patterns of usage.
CL
Chris L
06/16/22
"Can't live without it."
What do you like best about Pendo? Usage tracking, in-product guides. We see usage trends, and post guides in our product that are triggered by those trends. What do you dislike about Pendo?
AU
Anonymous User
06/16/22
"Happy to use Pendo"
What do you like best about Pendo? As a developer I'm happy that Pendo does not require any coding to implement some guides, help center, analytics, etc. What do you dislike about Pendo?
MO
Mary-Louise O
06/10/22
"Pendo has transformed our Product Marketing strategy!"
What do you like best about Pendo? It's easy to create & segment campaigns. What do you dislike about Pendo?
AU
Anonymous User
06/10/22
"NPS Program"
What do you like best about Pendo? I use Pendo to deliver NPS surveys to our users. The survey is very easy to set up, the response rates have been excellent and the analytics are extremely useful. Coupling NPS with usage data is great to dive deep into the reasons for certain scores.
AU
Anonymous User
06/02/22
"Rating Pendo's UI and Functionality"
What do you like best about Pendo? Very easy to navigate between tabs and view either saved reports or create new ones in behavior or see how individual stats are cumulating in people. The dashboard is very customizable and looks nice on the home page.
MM
Martin M
05/31/22
"Pendo is helping me increase my product adoption"
What do you like best about Pendo? The platform is very versatile, easy to understand, has very good tools and the support is always fast. What do you dislike about Pendo?
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].