Pendo Reviews in July 2025: User Ratings, Pros & Cons

"Great tool for feature tracking and analytics on pages and features"

What do you like best about Pendo? It is super easy to tag the features and pages. Makes it easy for us to validate the metrics post launch of the features What do you dislike about Pendo?

"Powerful tool for product managers"

What do you like best about Pendo? The tool gives you access to TONS of product data and insights about how customers are using your software. It's also great to be able to segment users and show badges and tours that are relevant for them.

"User-friendly guide creation & tagging, questionable segmentation and data aggregation"

What do you like best about Pendo? It's a powerful tool with limitless abilities for enhancing in-app user experiences. Tagging is easy and the heat map is a really neat feature. It's clear when you're in Pendo making changes and I like that you can move the location of the edit/nav bar.

"A window into how users interacting on our platform"

What do you like best about Pendo? I really like the ability to view paths, seeing how and where users are getting to certain pages on the software. I also like the Data Explorer which helps make reporting easy for exec calls, Product Manager reports and so on.

"Pretty good"

What do you like best about Pendo? Seeing the pages most visited, the companies who have visited this, the email of the customers, the NPS, the possibility to put some warnings for the users through popups, etc.

"Great product vision followed by a poor execution and an inexistant sense of commitment."

What do you like best about Pendo? I like the vision and how they want to combine user input toward digital adoption. What do you dislike about Pendo?

"Great for in-app messaging"

What do you like best about Pendo? I get the most use out of guides. The guides are very easy to build, monitor, and edit. What do you dislike about Pendo?

"Pendo is very insightful with a ton of great information, but not very user-friendly or intuitive."

What do you like best about Pendo? I love the amount of information you are to obtain from Pendo. I also love the option to communicate out to customers utlizing Pendo.

"Great insights, but UI could be better"

What do you like best about Pendo? insights into individual customer usage. What do you dislike about Pendo?

"Adds value but could be better"

What do you like best about Pendo? It's pretty easy to set up guides and tag pages and features. What do you dislike about Pendo?