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Pendo - Product Analytics Software

Pendo Reviews in July 2025: User Ratings, Pros & Cons

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4.2

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Pendo Reviews & Ratings

4.2

Very Good

Based on 698 ratings & 1380 reviews

Rating Distribution

Excellent

(935)

Very Good

(374)

Good

(47)

Poor

(18)

Terible

(6)

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Showing 701-710 out of 1380

YS

Yamil S

08/04/22

4 out of 5

"We love using Pendo!"

What do you like best about Pendo? Great tool. It saves us a lot of time in development using guides for onboarding! What do you dislike about Pendo?

AU

Anonymous User

08/04/22

4 out of 5

"Incredibly powerful tool -- but not enough Enablement for end users"

What do you like best about Pendo? This tool does it all. I mean, running NPS surveys, running guides, collecting usage data, useful reports, business review dashboards, etc... There is basically nothing you can't do.

AU

Anonymous User

08/04/22

4 out of 5

"Overall solid platform, takes some time to learn"

What do you like best about Pendo? We use the product analytics (frequency of visits, length of time spent on pages, clicks on specific features) and the guides the most. The analytics help our Product team assess usage, and help our Customer Success team identify accounts that might not be getting the most out of the product. We use guides for everything from tooltips to feature announcements to multi-page tours of the product.

AU

Anonymous User

08/04/22

4 out of 5

"Understand your customers. Better than WalkMe"

What do you like best about Pendo? The low-effort ability to track events on your website is unlike other tools I have worked with. After the initial setup via Google Tag Manager, the regular maintenance can easily fall on non-technical teams

PW

Phoebe W

08/04/22

4 out of 5

"Pendo is a great tool and the onboarding experience was one of the best I've had."

What do you like best about Pendo? The data Pendo collects provides great i What do you dislike about Pendo?

AU

Anonymous User

08/04/22

4 out of 5

"Helpful for quick analytics and self serve. need self serve robust reporting + easy tagging"

What do you like best about Pendo? Love Guides and how easy it is to set them up and view results. Also, like the ability to create a dashboard. Overall, it's pretty intuitive and easy to use for non technical folks.

AT

Alanna T

08/04/22

4 out of 5

"Pendo for Customer Success"

What do you like best about Pendo? Insights into customer usage. Integrations are extremely helpful. What do you dislike about Pendo?

AU

Anonymous User

08/04/22

4 out of 5

"Great ability to understand analytics, feature usage, and use guides"

What do you like best about Pendo? Ability to quickly get data about user interactions - e.g., usage of a feature, page views, etc. What do you dislike about Pendo?

MV

Matt V

08/04/22

4 out of 5

"Super informative analytics"

What do you like best about Pendo? I love that I can create dashboards that show me my customers NPS, Usage and PES scores at a glance. The UI is intuitive and requires little training to initially set up.

AU

Anonymous User

08/04/22

4 out of 5

"Pendo does what I need it to do"

What do you like best about Pendo? Tracking user and account activity Posting guides and updates What do you dislike about Pendo?

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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