Pendo Reviews in July 2025: User Ratings, Pros & Cons

"Pendo is the leading tool for application usage analytics"

What do you like best about Pendo? Guides are my favourite thing about Pendo. I havnt found another tool that can do this and saves me development costs integreting my own notifications, feedback polls, etc. The abilitity to set conditions and segment who and when they are seen is great. The fact that no code is required for guides is amazing.

"Good Value"

What do you like best about Pendo? The tool is simple to use and set up and support and education have been great as well. It's very convenient to have the click tracking data connected to the in-app messaging piece. As Pendo continues to add functionality like session replay, being able to tie this to the click path and page data will really strengthen their product offering.

"Easy to implement, powerful Analytics tool"

What do you like best about Pendo? I like the simplicity with which all user actions are captured with limited impact on our development team. The ability to generate reports, create user segments, and understand user workflows enables our Analytics team to make product decisinos easily.

"Pendo on HubHelp"

What do you like best about Pendo? We've gotten a lot of value out of the data/analytics Pendo offers about our product(s), along with the use of guides. What do you dislike about Pendo?

"Excels at documenting the authenticated user experience"

What do you like best about Pendo? The ability to pull analytics retroactively is a game changer. No more "I wish I'd been tracking that since we launched" because now, even if you tag the feature a month after launch, you'll have data since the beginning of time.

"Excels at documenting the authenticated user experience"

What do you like best about Pendo? The ability to pull analytics retroactively is a game changer. No more "I wish I'd been tracking that since we launched" because now, even if you tag the feature a month after launch, you'll have data since the beginning of time.

"My Experience with Pendo"

What do you like best about Pendo? Pendo is very valuable for my organisation. I like the response time and their service the best. What do you dislike about Pendo?

"Interesting experience with Pendo"

What do you like best about Pendo? It's the best tool I have used for customer retention. Coming from more than a decade of experience in start ups I have used multiple tools over the years to retain the customers, Pendo has been the best in that aspect.

"Pendo has been useful to gauge the adoption of our SaaS company"

What do you like best about Pendo? The love the real-time product adoption Analytics including surveys and feedback. It becomes super powerful with added feature of user enagagement and communication

"Best Customer Engagement tool"

What do you like best about Pendo? I prefer pendo because of its insights and analysis which helps me segment my customers and take appropriate actions to increase adoption.