Pendo Reviews in June 2026: User Ratings, Pros & Cons

"Pendo does what I need it to do"

What do you like best about Pendo? Tracking user and account activity Posting guides and updates What do you dislike about Pendo?

"Helpful for quick analytics and self serve. need self serve robust reporting + easy tagging"

What do you like best about Pendo? Love Guides and how easy it is to set them up and view results. Also, like the ability to create a dashboard. Overall, it's pretty intuitive and easy to use for non technical folks.

"Pendo is a great tool and the onboarding experience was one of the best I've had."

What do you like best about Pendo? The data Pendo collects provides great i What do you dislike about Pendo?

"Great ability to understand analytics, feature usage, and use guides"

What do you like best about Pendo? Ability to quickly get data about user interactions - e.g., usage of a feature, page views, etc. What do you dislike about Pendo?

"Great for Insights, Not Intuitive for Feedback Tracking and Reporting"

What do you like best about Pendo? I appreciate the cleanliness of the screen when reviewing feedback. What do you dislike about Pendo?

"Overall solid platform, takes some time to learn"

What do you like best about Pendo? We use the product analytics (frequency of visits, length of time spent on pages, clicks on specific features) and the guides the most. The analytics help our Product team assess usage, and help our Customer Success team identify accounts that might not be getting the most out of the product. We use guides for everything from tooltips to feature announcements to multi-page tours of the product.

"Understand your customers. Better than WalkMe"

What do you like best about Pendo? The low-effort ability to track events on your website is unlike other tools I have worked with. After the initial setup via Google Tag Manager, the regular maintenance can easily fall on non-technical teams

"Pendo for Customer Success"

What do you like best about Pendo? Insights into customer usage. Integrations are extremely helpful. What do you dislike about Pendo?

"We love using Pendo!"

What do you like best about Pendo? Great tool. It saves us a lot of time in development using guides for onboarding! What do you dislike about Pendo?

"The guide functionality is great, as is our ability to send custom attributes (such as user roles)."

What do you like best about Pendo? Guides, NPS, and tracking overall usage of specific pages. What do you dislike about Pendo?