Pendo Reviews in July 2025: User Ratings, Pros & Cons

"Great Product so far and i've only scratched the surface"

What do you like best about Pendo? Easily track what your users are clicking on What do you dislike about Pendo?

"I think that this is a great tool, many customizations and insights are available."

What do you like best about Pendo? Insights, the segments UI, integration with salesforce. Also - I like how we can drill down the data. What do you dislike about Pendo?

"High quality feature usage tracking without spending developer time!"

What do you like best about Pendo? Pendo makes it very easy for a non-developer to tag and track product usage metrics, based on some basic knowledge of HTML. That capability has helped my team avoid several situations where we would have needed to spend developer time to instrument product tracking software - I was able to do it myself, freeing up their time for other things! We use Pendo for user guides and account usage tracking as well, but the feature usage capabilities and UI around ...

"Amazing insights - Brings Product Analytics to the forefront"

What do you like best about Pendo? Easy to set up and manage tags for features. It's also really easy to export the data outside of Pendo to combine it with other valuable insights.

"Powerful tool for analysis of user behavior"

What do you like best about Pendo? I really love the power of Pendo Guides to capture in-context user feedback. What do you dislike about Pendo?

"Pendo has been revolutionary for us"

What do you like best about Pendo? The functionalities are endless, almost completely removing development efforts, and putting content development in the hands of the product team. We're a big fan

"Powerful metrics and guides for your webapp"

What do you like best about Pendo? I like the guide designer as it helps inform the user about new features without needing to get our Engineering department involved. I also like that tagging is retroactive, so even if we forget to tag something, the metrics are still available when we do end up tagging them.

"Great for in-app guides and feedback collection"

What do you like best about Pendo? The ease of setting up comprehensive in-app guides without any coding involved - I can set up an interactive guide, target it to an element and launch it to either all users or a specific segment of users for a specific time frame in about 10 mins. I can then view stats on the views and usage of the guide. It's also quite easy to gather feedback from users in-platform, and directly connect it to Jira.

"Easy In App Comms for any Marketer"

What do you like best about Pendo? I like being able to access different domains in pendo and that I don't need to use developers to create a guide. I can easily work with PMs and PMMs to get out a urgent message.

"Pendo unlocks powerful insights for my team"

What do you like best about Pendo? I love the usage and adoption insights I can grab from the tool. What do you dislike about Pendo?