Pendo Reviews in July 2025: User Ratings, Pros & Cons

"A must have for your UX/Products team"

What do you like best about Pendo? The ability to hyper-target your users and either look at statistics or serve guides to a very specific group is a game changer. We use it not only to serve informational guides, but to also gather new feature feedback and look for and identify users that are good candidates to reach out to when gathering UX feedback for new or existing features. It has also proved invaluable as a means of measuring the success of features and proving to shareholders that ...

"Great platform that helps us deliver customer solutions in a variety of ways"

What do you like best about Pendo? Ability to create custom pop up/guides for our various custom sites What do you dislike about Pendo?

"Pendo helps me work be more effecitve"

What do you like best about Pendo? I work in Product Marketing and I see much higher engagement in my customer webinars when I promote them in Product. It's also a great tool to drive registration for our User Conference. I love that you can upload images and logos to make the guide look polished and professional. I'm not a power user, but I use the guides

"Pendo brings a myriad of solutions into a single platform."

What do you like best about Pendo? All in one capability, easy tracking with metrics that are built into the product. What do you dislike about Pendo?

"Flexible and robust"

What do you like best about Pendo? Absolutely love the retroactive identification of interaction with tagged features. Products that I have used in the past require you to know what you want to track before you release, so the retroactive analysis is a huge change in effort.

"It helps quite a bit"

What do you like best about Pendo? Gives good insights into customer behavior and engagement What do you dislike about Pendo?

"Customer insights allow for knowledge based business decisions."

What do you like best about Pendo? I work as a manager of our company's Billing Department, we regularly use Pendo to confirm the date when a customer has canceled their membership. We also use this information in our dispute process to show in-app usage.

"Pendo helps us gather insights on our customer's needs, enabling us to target our market's needs"

What do you like best about Pendo? Pendo Feedback for gathering customer sentiment What do you dislike about Pendo?

"Great product analytics, 99% of the way there"

What do you like best about Pendo? Easy tracking, easy tagging (as long as your code is clean), great insights, NPS feature is fantastic, and guides are amazing.

"Pendo improves customer engagement and make effective data-driven decisions"

What do you like best about Pendo? Pendo helps us understand our customers' behavior and usage patterns, and provides a framework for deeper and more meaningful engagement with customers. This information helps prioritize investments, and is invaluable