Pendo Reviews in June 2026: User Ratings, Pros & Cons

"Great platform that helps us deliver customer solutions in a variety of ways"

What do you like best about Pendo? Ability to create custom pop up/guides for our various custom sites What do you dislike about Pendo?

"Flexible and robust"

What do you like best about Pendo? Absolutely love the retroactive identification of interaction with tagged features. Products that I have used in the past require you to know what you want to track before you release, so the retroactive analysis is a huge change in effort.

"It helps quite a bit"

What do you like best about Pendo? Gives good insights into customer behavior and engagement What do you dislike about Pendo?

"Customer insights allow for knowledge based business decisions."

What do you like best about Pendo? I work as a manager of our company's Billing Department, we regularly use Pendo to confirm the date when a customer has canceled their membership. We also use this information in our dispute process to show in-app usage.

"A must have for your UX/Products team"

What do you like best about Pendo? The ability to hyper-target your users and either look at statistics or serve guides to a very specific group is a game changer. We use it not only to serve informational guides, but to also gather new feature feedback and look for and identify users that are good candidates to reach out to when gathering UX feedback for new or existing features. It has also proved invaluable as a means of measuring the success of features and proving to shareholders that ...

"Pendo helps us gather insights on our customer's needs, enabling us to target our market's needs"

What do you like best about Pendo? Pendo Feedback for gathering customer sentiment What do you dislike about Pendo?

"Pendo brings a myriad of solutions into a single platform."

What do you like best about Pendo? All in one capability, easy tracking with metrics that are built into the product. What do you dislike about Pendo?

"Great for Product and Customer Success Teams!"

What do you like best about Pendo? It helps us reach out customers while they are in our application, while allowing them the option to dismiss if they are in their way of completing work. Also allows us to track usage and make data driven decisions for our business.

"Incredibly powerful tool -- but not enough Enablement for end users"

What do you like best about Pendo? This tool does it all. I mean, running NPS surveys, running guides, collecting usage data, useful reports, business review dashboards, etc... There is basically nothing you can't do.

"Useful analytics tool"

What do you like best about Pendo? I rely on Pendo for comprehensive adoptions data to keep an eye on my clients activities. The platform has a suite of functionalities to meet every need