Pendo Reviews in July 2025: User Ratings, Pros & Cons

"Indispensible resource for understanding how your products are utilized"

What do you like best about Pendo? The tool is very easy to use and provides an amazing level of insight into how your users interact with pages and features within your product. A huge bonus is the ability to spring up in product guidance and contextual help for identified paint points without requiring development. They offer a lot of integrations with major productivity tools that make getting important information from Pendo into the hands of others very easy for us.

"Pendo allows us to leverage data to make our most important decisions"

What do you like best about Pendo? Being able to instantly add quick surveys through guides lets us instantly get qualitative and quantitative feedback from our users. I also love that we can understand usage through our tagged features and pages so that we can start to really understand user behavior and leverage that to make decisions instead of gut feelings!

"Powerful and flexible tool"

What do you like best about Pendo? Pendo provides great customization tools and the ability to segment messages to our clients in a way that it doesn't become overwhelming to them.

"Pendo is versatile and mostly low code"

What do you like best about Pendo? Pendo offers easy-to-use interfaces for creating guides. Dashboards are easy to set up. Saves time having to create custom modals for new apps. Non tech users can manage their own guides.

"Six-year Pendo user"

What do you like best about Pendo? Ability to marry front end and back end. What do you dislike about Pendo?

"It's easy to use and the customer service is great!"

What do you like best about Pendo? Sharone, Jared, and others were super helpful. Getting our questions answered was easy and everyone was pretty technical.

"The guide functionality is great, as is our ability to send custom attributes (such as user roles)."

What do you like best about Pendo? Guides, NPS, and tracking overall usage of specific pages. What do you dislike about Pendo?

"Pendo is worth it if you care about usage and building the right products"

What do you like best about Pendo? Pendo has been instrumental for us to understand the usage of our systems for both all of our users - internal and customers. We are able to see how different teams are leveraging new technology we've released, where people are getting stuck and features that aren't adopted. It helps us build better products.

"Pendo adds so much value to our Product Team"

What do you like best about Pendo? Pendo's interface is simple and easy to use. Their technology is powerful and has helped our product team with both tracking usage as well as in-app communication.

"Great tool for product analytics and in-app messaging"

What do you like best about Pendo? As a product marketer, I find it helpful to view detailed product analytics and create in-app messaging for customers.