Pendo Reviews in June 2025: User Ratings, Pros & Cons

"Good for webbased app, but minimilistic features for mobiles"

What do you like best about Pendo? Customizations of guides specifically for web-based apps. What do you dislike about Pendo?

"Basic analytical tool, not comprehensive."

What do you like best about Pendo? Ease of tagging elements and seeing the data of tagged elements. What do you dislike about Pendo?

"Best way to get customer insight!"

What do you like best about Pendo? So easy to use. I got very little training on the program and still found it so easy to navigate and utilize for work. What do you dislike about Pendo?

"Great tool for analytics and messaging"

What do you like best about Pendo? Pendo is a really user-friendly and intuitive tool. It allows the Design team to create templates that everyone can reuse making it easy to adhere to design standards.

"I tell everyone I talk to "If you haven't heard of Pendo - you should look it up""

What do you like best about Pendo? The Pendo interface has made analytics approachable for everyone on the team. Every role from Developer to CEO has a view that they can find value in. We have tried a lot of different solutions, and have paid a lot of money for single-source products. Pendo brings it all together for us.

"Great experience"

What do you like best about Pendo? Love the updates Pendo comes out with and all of the support it gives What do you dislike about Pendo?

"Invaluable Tool"

What do you like best about Pendo? Pendo is an incredible program for keyin What do you dislike about Pendo?

"I love Pendo. It is incredibly helpful for gathering usage data."

What do you like best about Pendo? The ability to track the user's usage. It makes for easy discovery. What do you dislike about Pendo?

"Pendo is a savior for monthly usage reports of Enterprise clients!"

What do you like best about Pendo? I love the segments. Having a portfolio of Enterprise strategic accounts, these accounts have over 20+ markets using our software. Pendo's segments give me the opportunity to track how each and every division is performing in our platform. I create monthly usage reports based off of these segments, for division-based spotlights. I'm able to provide their executive leadership with percent increase and decrease of platform usage, as well as where in our ...

"Best tool for CSMs"

What do you like best about Pendo? LOVE the reporting capabilities! It's great to see usage time as well as usage data - where customers are spending the most/least time. It is helpful in identifying whether or not they will be successful or if they need additional guidance/outreach.