Pendo Reviews in July 2025: User Ratings, Pros & Cons

"Rich in Feature and functionality"

What do you like best about Pendo? It is a feature packed platform I use on a daily basis for my personal and organizational product analytics and testing the user experience of our applications before they are rolled out to a larger audience. Seamless Integration and excellent support resources and an online community of users.

"Pendo NPS Surveys - Helps guide your Product Roadmap and implementation strategy"

What do you like best about Pendo? The in-app NPS Survey feature helps get timely feedback from the customers. This further helps in identifying any issues with the product experience / implementation experience.

"Get all your customer feedback centralised"

What do you like best about Pendo? Users have the autonomy to carry on their iniatives, follow their development and understand the impact they will have in the experience of their peers. Plus, our company saves a lot of effort in gathering feedback, from surveying to organising it.

"Comprehensive suite of solutions and services"

What do you like best about Pendo? The synergy between the Pendo suite of solutions. They also have an expansive library of articles, forums, videos, and frequent webinars to help us make the most of their tools.

"Support response time is very slow"

What do you like best about Pendo? The data and dashboards are very good and has a lot of potential with our product What do you dislike about Pendo?

"Pendo is awesome"

What do you like best about Pendo? So easy to navigate, great functionality. If there's something I want to do, I can do it in Pendo. What do you dislike about Pendo?

"Pendo provides rich UI for our product analytics and user engagement"

What do you like best about Pendo? Pendo has a rich UI that provides clear information about our product analytics and user engagement. Adding Pendo integration to our web app seems much easier than Google web analytics. Overall, Pendo is a valuable tool for our PMs, and businesses to acquire user behaviors and usages from the Pendo site path tracking so they can improve and scope the features.

"Pendo is the leading tool for application usage analytics"

What do you like best about Pendo? Guides are my favourite thing about Pendo. I havnt found another tool that can do this and saves me development costs integreting my own notifications, feedback polls, etc. The abilitity to set conditions and segment who and when they are seen is great. The fact that no code is required for guides is amazing.

"Good Value"

What do you like best about Pendo? The tool is simple to use and set up and support and education have been great as well. It's very convenient to have the click tracking data connected to the in-app messaging piece. As Pendo continues to add functionality like session replay, being able to tie this to the click path and page data will really strengthen their product offering.

"Easy to implement, powerful Analytics tool"

What do you like best about Pendo? I like the simplicity with which all user actions are captured with limited impact on our development team. The ability to generate reports, create user segments, and understand user workflows enables our Analytics team to make product decisinos easily.