Pendo Reviews in June 2025: User Ratings, Pros & Cons

"Pendo has been such a great help in managing my clients!"

What do you like best about Pendo? The graphics and individual data it collects on my clients. I'm able to see how their team usage is for my company's CRM & their individual metrics. Wouldn't be able to hold my client's accountable without it.

"Very good and yet limited product."

What do you like best about Pendo? How easy it is to track features how easy it is to build reports

"Product Manager & Pendo User"

What do you like best about Pendo? The user experience inside the application is amazing. I feel like someone has anticipated almost everything I could need. What do you dislike about Pendo?

"Pendo increases engagement and adoption"

What do you like best about Pendo? Pendo gives us many options to engage our users and increase the adoption of new features. The Pendo team is very responsive for questions and their help articles are very useful.

"Helps me get the insights I need, when I need them!"

What do you like best about Pendo? My top two used and loved areas are: - That I can tag features and get almost instant insights into usage. When I need to quickly verify stats on a feature - this is absolute gold!

"Great experience"

What do you like best about Pendo? The Pendo interface is very easy to use and intuitive. I typically can find exactly what I'm looking for, and the data is easy to consume right out of the gate. I also appreciate how responsive Pendo is to the feedback tool in the Pendo UI - it's easy to find requests that are already submitted and to see their current status.

"A complete save-life tool"

What do you like best about Pendo? its powerful, you have a tons of data available and really helpful tools such as guide and polls, or behavior analysis of the users, if you think you don't need it, you don't know what you need:-)

"Very good analytics tool with cherry on the cake in app guides"

What do you like best about Pendo? Powerfull analytics and BI. In app guides, no code approach. What do you dislike about Pendo?

"Versatile tool for in-product communication and analytics"

What do you like best about Pendo? Built-in templates and custom code abilities: Pendo offers a variety of built-in features to help when building in-product communication such as survey functionality. If the provided features don't meet your needs, they also offer the ability to add custom code. This means that you can design pretty much anything with the tool! With a mix of built-in functionality and custom code, we've been able to leverage Pendo for a variety of use cases.

"The tracking and usage data is extremely valuable when being able to see customer activity."

What do you like best about Pendo? It's a one-stop shop that allows me to see my customer's interactions with our solutions all in one place. I can see individual users and company activity at a decent level.