Pendo Reviews in June 2025: User Ratings, Pros & Cons

"Amazing platform that covers so many use cases for Customer Success!"

What do you like best about Pendo? The best part about Pendo is being able to release customer-facing onboarding, tooltips, and education without needing your product or engineering teams! (once implemented). Along with this, the customer usage data you receive is incredibly robust, and can be used for everything from an account review to building your own customer health score from scratch.

"Pendo product analytics and in-app guides review"

What do you like best about Pendo? Lot of the things on Pendo are out-of-the-box What do you dislike about Pendo?

"Pendo helps me understand client usage better"

What do you like best about Pendo? I love that I can better understand what my accounts are doing and how much time they spend on our site. I often utilize this information to gauge how engaged my users are, and more often than not, the usage tells a story and helps me cater to my client's needs.

"Powerful solution for any SaaS Platform! Recommended for startup!"

What do you like best about Pendo? Easy to use tool, nice segmentation, great pop up's and data/analytics. What do you dislike about Pendo?

"Pendo is a game-changer for our B2B SaaS environment. The possibilities are endless!!!"

What do you like best about Pendo? I love the guides feature and the resource center!!! What do you dislike about Pendo?

"Getting the right insights and improving end user experience has never been so easy"

What do you like best about Pendo? The Visual Designer as an overlay is very intuitive and helps anyone to design user engagement content and place it exactly where they would want it to be shown. The options to customize the content to suit your needs are well thought out.

"Pendo has quickly become a must have for Product needs at our Org!"

What do you like best about Pendo? Pendo Guides are my favourite. You can use them for doing in-app surveys, feature announcements, and many other scenarios.

"Very useful tool"

What do you like best about Pendo? Allows for more effective interactions with our Product team, and empowers our clients. What do you dislike about Pendo?

"Necessary information for maintaining your clients"

What do you like best about Pendo? As a CSM, I utilize this monthly to check on my clients and how often they're accessing our website. Also great for seeing what features they're not even trying. An absolute must to help keep clients from churning (if they're not using it, they're not going to renew).

"Easy tagging to track specific interactions"

What do you like best about Pendo? The tagging is very easy. Pendo provides a way to identify the element while in the site and select it. What do you dislike about Pendo?