Pendo Reviews in June 2025: User Ratings, Pros & Cons

"Easy to use with great support"

What do you like best about Pendo? The software itself is really easy to use. The guide studio UI is simple, and it only takes me a few days to build demo guides in the trial period.

"Good but not perfect"

What do you like best about Pendo? The layout of the information makes it a easy to track the features/pages specific to your needs. I like that you can export the results in easy to read formats. I think it's not *as good* as Fullstory or HotJar for the depth of features offered for tracking features.

"Useful, but a lot"

What do you like best about Pendo? I really appreciate that I can create a guide based on a template, to be able to conduct user experience research surveys. Even without having to code, it's easy to make something that looks presentable, asks point-in-time questions, and where we gain valuable insights.

"Pendo for Internal Digital Adoption"

What do you like best about Pendo? Fantastic customer service from sales process to post sales engagement. What do you dislike about Pendo?

"Good service for in-app messaging and getting better"

What do you like best about Pendo? I like being able to add documentation (guides) on top of the application without having to send it to a development team and wait for an official release of the application for the content to appear. I'm in total control.

"Overall good experience with Pendo"

What do you like best about Pendo? Data insights Pendo shares with our team What do you dislike about Pendo?

"It is an acceptable way to track users data in a platform"

What do you like best about Pendo? I like the flexibility of the system. Track user's interactions in the system are so easy, tagging products and seeing how many users interact, to see how many visitors a specific page has. Those are resources and data we consult on a daily basis

"Very complete, but a little complex to learn"

What do you like best about Pendo? I like how complete Pendo is, the many possibilities it offers What do you dislike about Pendo?

"User-friendly tool to track customer behavior and adoption"

What do you like best about Pendo? It's easy to create dashboards, detailed raw-data reports, and to "slice & dice" the data into different segments, time periods, etc. It's got a simple, intuitive user interface to create powerful reports that drive actionable decisions.

"Simple, Intuitive and Easy to use"

What do you like best about Pendo? The ease with which we can tag elements and pages to track metrics The pendo editor works well when we want to tag elements in the DOM.