Pendo Reviews in June 2025: User Ratings, Pros & Cons

"Pendo Review"

What do you like best about Pendo? It is nice that admins don't necessarily need to know how to code HTML to build Pendo guides. Our Customer Success teams can also get clear visibility into what feature adoption looks like across different segments of our customer base.

"Big fan and almost-daily user"

What do you like best about Pendo? I mostly enjoy the insights into what my clients are doing. I also like the flexibility to create my own trackers as well as in-app pop-ups for messaging or polling.

"It gave us improved visibility and engagement with our customers"

What do you like best about Pendo? The UI is easy to navigate and the features are great for what we are looking for to engage our customers. But the best is the team behind the software. I loved the onboarding and ongoing support from the Pendo account and customer success teams.

"Pendo provides granular data insights that helps us better understand our customers"

What do you like best about Pendo? I really enjoy using Pendo accounts and diving deeper into each account segment to better understand our customer behaviors

"Great tool for analytics and communication"

What do you like best about Pendo? Being able to understand our customer's journey throughout our application and also being able to effectively broadcast and communicate with our end-users is most helpful.

"Allows us to really understand how our customers are, or are not using the platform"

What do you like best about Pendo? Ability to see results at an account level, and then dive into the specifics of each respondent or session What do you dislike about Pendo?

"Indispensable analytics and guides for fast-moving product teams"

What do you like best about Pendo? Pendo's ad-hoc user behavior analytics suite is a product accelerator. You're undertaking a major redesign and you think to yourself, "I wonder how many people click that button?" In days of old you create a project in your roadmap, prioritize it against everything else your engineering or BI team is doing, and then wait until it's time to get the results back. In Pendo you can answer this question in 15 minutes before your design meeting ends with a few ...

"Good but could be better"

What do you like best about Pendo? We do appreciate having an insight into the movement of our clients on the platform and being able to provide them with in-up guides.

"If you don't already instrument your product with analytics, you should"

What do you like best about Pendo? The tagging functionality for Pages and Features is rather straightforward and doesn't require a whole lot of knowledge. I also love the fact that if you tag something at a certain time, all the historical analytics will be crunched when you enable it - you're not loosing history

"I really like Pendo. There is more to go but I would recommend."

What do you like best about Pendo? The tagging capabilities are excellent where there is an in-client tagger. I like how Pendo is very user-friendly, and you can relatively decipher where you should go and how to get things done.