Pendo Reviews in June 2025: User Ratings, Pros & Cons

"Valuable tracking"

What do you like best about Pendo? The ability to easily tag any feature within my app and monitor the success of new features we're releasing. The guide creation is also simple and self-explanatory. Pendo is one of the most valuable applications I use as a Product Manager.

"Excellent product insights and CX guides"

What do you like best about Pendo? Pendo provides great product utilization and adoption insights that allow you to measure the impact of features, test user flows and other various UI enhancements.

"No need to ask engineers to tag anything again, you can do it yourself"

What do you like best about Pendo? I don't need to ask engineering to tag content I can do it myself AND the data is backdated to when Pendo was installed. These two items alone give me ownership over the product analysis process and the flexibility to experiment fast.

"Great Analytics & Adoption tool"

What do you like best about Pendo? - User-friendly and easy to navigate Pendo dashboards - Easy to configure in your web app. What do you dislike about Pendo?

"Pendo has been extremely valuable for us"

What do you like best about Pendo? In-app guides, tooltips and surveys. Reports, user/company info, dashboards and specific area usage stats. All the things! What do you dislike about Pendo?

"Informative and easy to start"

What do you like best about Pendo? The best part of Pendo that we've found is the ability to go beyond just the analytics. We initially purchased it because it had product analytics and brought in NPS, whereas before, we were using two different platforms. Since then, we've been using the Guides a ton - they are a developer-free way to create alerts on the product, which has been invaluable to us since we are a small team and don't always want to draw on engineering resources for things ...

"Best Analytics tool for Business needs"

What do you like best about Pendo? Pendo has more information and its very user friendly. It does provides the information in differnet represenations where end user can easily understand the metrics. I would say its one of the best tool to track the user activity of your application

"A great insight tool to drive CSM activity!"

What do you like best about Pendo? Being able to see product usage on an account and individual level really helps me understand engagement and plan outreach better.

"Great Analytics, Feedback and User Guide Solution"

What do you like best about Pendo? As a PM, I like the product analytics solution within Pendo. All the funnel and path analyses have been beneficial in enhancing our platform.

"Pendo provides a way to gain customer insights and sentiments while using our technology"

What do you like best about Pendo? I really like the data insights and dashboards within Pendo, whether it be around NPS, customer adoption with regard to product engagement, or insights and feedback on our technology.