Pendo Reviews in June 2025: User Ratings, Pros & Cons

"Great tool to gather user interaction metrics"

What do you like best about Pendo? The user interaction events that Pendo gathers automatically as well as the simple API interface it provides to send custom events is great. Also, it is awesome to be able to pull those events in CSV format via API to run advanced analyses or download them directly from the dashboard.

"Powerful analytics and guidance tools for SaaS products"

What do you like best about Pendo? Being able to not only create flexible guides for users but also to check their impact and possible conversion makes it easy to improve your guides. Add the staging feature and you can work efficiently as a team.

"Creating better user experiences"

What do you like best about Pendo? Being able to create guides and tooltips throughout our platform ensures that help is always available to our users at the click of a button. It alleviates the pressure on Customer Service and creates a better user experience.

"Useful tool for customer success but sometimes not clear how to use all features"

What do you like best about Pendo? It provides access to data quickly with relatively few actions needed. Ability to create adhoc pop ups in the product for specific users

"Great way to communicate in-platform with good built-in dashboarding options"

What do you like best about Pendo? Our company loves sending out in-plat comms about new releases via Pendo Guides, they aren't the most user-friendly and we'll have hiccups every once in a while but it's better than the other options we'd have.

"Useful tool for customer success but sometimes not clear how to use all features"

What do you like best about Pendo? It provides access to data quickly with relatively few actions needed. Ability to create adhoc pop ups in the product for specific users

"Creating better user experiences"

What do you like best about Pendo? Being able to create guides and tooltips throughout our platform ensures that help is always available to our users at the click of a button. It alleviates the pressure on Customer Service and creates a better user experience.

"Great way to communicate in-platform with good built-in dashboarding options"

What do you like best about Pendo? Our company loves sending out in-plat comms about new releases via Pendo Guides, they aren't the most user-friendly and we'll have hiccups every once in a while but it's better than the other options we'd have.

"Pendo is great for customer insights and for creating help guides"

What do you like best about Pendo? Good support, analytics and metrics, creating help documentation with their templates for no code solutions What do you dislike about Pendo?

"Great for quick and easy feature monitoring, awful for any sort of meaningful dashboards/reporting"

What do you like best about Pendo? Ability to view historical data for a feature despite no historical tracking being in place Tagging items is easy