Pendo Reviews in June 2026: User Ratings, Pros & Cons

"Creating better user experiences"

What do you like best about Pendo? Being able to create guides and tooltips throughout our platform ensures that help is always available to our users at the click of a button. It alleviates the pressure on Customer Service and creates a better user experience.

"Great way to communicate in-platform with good built-in dashboarding options"

What do you like best about Pendo? Our company loves sending out in-plat comms about new releases via Pendo Guides, they aren't the most user-friendly and we'll have hiccups every once in a while but it's better than the other options we'd have.

"Pendo gets it done"

What do you like best about Pendo? The NPS within Pendo has dramatically increased the number of respondents without negatively impacting our user experience due to the volume and frequency of interrupting pop-ups. Additionally, the integration with Zapier and the segment create within Pendo has allowed us to close the loop on our NPS respondents timely.

"Fantastic tool to track product usage and experience"

What do you like best about Pendo? The best feature about Pendo has been the constant collection of User clicks without the need to set up trackers via code. This enables us to tag the usage directly from the tool and start monitoring historic data without having to involve development teams.

"Great interface and straightforward"

What do you like best about Pendo? Easy to use interface. I only deal with th 'guide' section, but it's pretty straightforward and easy to use once you get the hang of it. Segmenting audience is simple.

"A powerful way to guide customer success and analyze behaviour"

What do you like best about Pendo? Pendo is an incredibly powerful tool that puts the power of customer guidance, notification, feedback and analytics into the hands of product teams. Pendo makes it easy to implement contextual guides, pull in help content, collect feedback and promote new features without needing to involve a developer.

"Great for quick and easy feature monitoring, awful for any sort of meaningful dashboards/reporting"

What do you like best about Pendo? Ability to view historical data for a feature despite no historical tracking being in place Tagging items is easy

"Creating better user experiences"

What do you like best about Pendo? Being able to create guides and tooltips throughout our platform ensures that help is always available to our users at the click of a button. It alleviates the pressure on Customer Service and creates a better user experience.

"Pendo is great for customer insights and for creating help guides"

What do you like best about Pendo? Good support, analytics and metrics, creating help documentation with their templates for no code solutions What do you dislike about Pendo?

"Best User experience"

What do you like best about Pendo? I like scheduling in-app messages/guides as the best feature. I also like how it is so easy to reset a user from a flow for testing purposes