Pendo Reviews in June 2025: User Ratings, Pros & Cons

"Best User experience"

What do you like best about Pendo? I like scheduling in-app messages/guides as the best feature. I also like how it is so easy to reset a user from a flow for testing purposes

"A powerful way to guide customer success and analyze behaviour"

What do you like best about Pendo? Pendo is an incredibly powerful tool that puts the power of customer guidance, notification, feedback and analytics into the hands of product teams. Pendo makes it easy to implement contextual guides, pull in help content, collect feedback and promote new features without needing to involve a developer.

"Great interface and straightforward"

What do you like best about Pendo? Easy to use interface. I only deal with th 'guide' section, but it's pretty straightforward and easy to use once you get the hang of it. Segmenting audience is simple.

"Pendo gets it done"

What do you like best about Pendo? The NPS within Pendo has dramatically increased the number of respondents without negatively impacting our user experience due to the volume and frequency of interrupting pop-ups. Additionally, the integration with Zapier and the segment create within Pendo has allowed us to close the loop on our NPS respondents timely.

"Extremely Intuitive and Easy to Setup and Configure"

What do you like best about Pendo? We had tried various user analytics tools in the past (Mixpanel, HotJar) but Pendo comes out head and shoulders both in core functionality, ease of configuration and how quickly you can get up and running and digging into insights.

"Great tool for driving data driven product management"

What do you like best about Pendo? I love my Pendo dashboards to help me monitor my products and make data driven decisions. These feed into leadership KPI reporting.

"Pendo has helped us to communicate better with our users through in-product announcements and guides"

What do you like best about Pendo? The quickness in which we can create and launch a guide or announcement and ability to segment out to specific users What do you dislike about Pendo?

"Pendo has helped guide actionable insights on our platform"

What do you like best about Pendo? Discovering user patterns across our website in an intuitive designer with easy use segment creation logic makes Pendo a valuable tool for us as a company. This makes it very easy to start tracking new features as our website develops and more features are added to our pages.

"Simple, yet robust (albeit, limited) behavioral insights"

What do you like best about Pendo? The ability to view insights retroactively on newly tagged features and pages is an excellent resource for historical data comparison and a real game-changer compared to other platforms. Tagging itself is intuitive and easy to learn, especially if you have any front-end web experience.

"Easy to create things without being a dev"

What do you like best about Pendo? Pendo allows users to manage website guides, NPS, and pop-ups without a developer, giving the product team more flexibility.