Pendo Reviews in July 2025: User Ratings, Pros & Cons

"A simple and accessible programe"

What do you like best about Pendo? I like the control and customisation that Pendo gives us. With their suite of tools, we don't have to build a messaging system from scratch. It's easy to implement within our application. With onboarding guidelines, NPS surveys and other feedback gathering capabilities included in this suite, I can evaluate ideas while having access to who sees what/when and how/where communications are displayed throughout my application. Pendo gives me the ability to ...

"Game-changer!"

What do you like best about Pendo? Pendo gives a powerful view into the user's journey throughout the product, allows for custom guides and surveys, and allows for flexibility in segmentation, which is a must-have for any software company.

"Easy success with Pendo"

What do you like best about Pendo? I find Pendo incredibly useful once implemented. From the ability to filter users and accounts based on a variety of factors, to evaluating past usage or creating dashboard views specifically tailored to each user's experience, the possibilities are almost endless! In addition, its customisable guides give product managers unprecedented freedom in how they interact with customers via walkthroughs, announcements or polls directly within your product - ...

"Best solution for in app guides and simple product analytics"

What do you like best about Pendo? It's easy to build and manage in app guides. create costum designs that fits our brand. The tagging abilty really helped us to level up our performance

"Increasing customer loyalty and long-term profitability"

What do you like best about Pendo? What we like most about Pendo is that it offers the organization a comprehensive and easy-to-use solution to analyze and improve the user experience and increase the adoption of all our applications. In addition, it provides a wide range of essential features, including feature usage analysis, user feedback, user progress tracking, interactive guides, in-app surveys, content personalization and more. It helps us improve the user experience and increase the ...

"Pendo: The key to understanding your customers"

What do you like best about Pendo? I love Pendo because it helps me understand my customers better. It provides valuable insights into their usage and preferences so I can create customized experiences in the app to increase engagement and conversions.

"Great potential"

What do you like best about Pendo? I love the potential for tracking funnels and user behavior What do you dislike about Pendo?

"Disappointing Training and Support"

What do you like best about Pendo? We're just starting, but we are (or were) really excited about Pendo's potential. Our application needs a page interaction and tracking tool to help us with retention efforts. Additionally, we were planning to develop a support center in our application. The Pendo In-app guides was purchased to cut our development time and offer our users several self-help options.

"Disappointing Training and Support"

What do you like best about Pendo? We're just starting, but we are (or were) really excited about Pendo's potential. Our application needs a page interaction and tracking tool to help us with retention efforts. Additionally, we were planning to develop a support center in our application. The Pendo In-app guides was purchased to cut our development time and offer our users several self-help options.

"Good for self-starters, but not the partner you think you're getting"

What do you like best about Pendo? Pendo is out-of-the-block _moderately easy_ to use. I wasn't expecting social media ease of use, but I was pleasantly surprised when I found that it wasn't far off. When I did get stuck - for the most part - Support was able to help (once I found the support tab). The website is intuitive. The words mean what you think they mean. All and all, it's a B+ for ease of use. Granny who struggles with tech will still struggle with this, but if you have mastered ...