Pendo Reviews in July 2025: User Ratings, Pros & Cons

"The breath of information you can get from the product always surprises me"

What do you like best about Pendo? The product is ever-evolving. The onboarding experience was extremely efficient.

"An invaluable part of our build stack"

What do you like best about Pendo? Pendo features integrate seamlessly across the platform and expand what we can accomplish from an enablement & customer marketing perspective with minimal effort. We message new features in the product, segment messaging based on real user feedback or usage data, and ultimately can make data-driven decisions about product development. We have our entire GTM team enabled to use Pendo to keep track of their accounts' usage, and adding Pendo Feedback to our ...

"decent experience"

What do you like best about Pendo? easy to use , gives detailed view of user behaviour What do you dislike about Pendo?

"Great tool for Customer Success"

What do you like best about Pendo? Robust Product Features: Pendo provides a comprehensive suite of useful features for customer success management. The platform offers analytics, user onboarding, in-app messaging, and customer feedback capabilities. These features allow me to gain insights into user behaviour, guide them through the product, and collect valuable feedback.

"Great product for in app messages and analytics"

What do you like best about Pendo? Love the ability to see what users are using. Also the ability to create in app walkthroughs and guides. This product allows our team to enter items and not use developer resources

"Product insights"

What do you like best about Pendo? Dynamic product insights on which features customers use. What do you dislike about Pendo?

"Account Manager - PLG Software"

What do you like best about Pendo? Being able to see data on potential prospects. What do you dislike about Pendo?

"Pendo is essential for Customer Success teams, especially those on PLG"

What do you like best about Pendo? Detailed insight into user-level behavior, as well as summarized information at the Account, Product, and Device-level empower us to better serve our customers and make better decisions.

"Great data tracking for user activities"

What do you like best about Pendo? I like that I can build widgets on my dashboard. What do you dislike about Pendo?

"Excellent way to understand software usage"

What do you like best about Pendo? Out of the box visualizations are easy to understand and explain. The many customization options and the sheer number of features allow me to learn and understand my user base in ways that were not previously available to me or my team.