Pendo Reviews in July 2025: User Ratings, Pros & Cons

"Pendo provides valuable insights on our users"

What do you like best about Pendo? We find it most helpful to be able to seer the analytics on how users are utilizing the application, which pages and features they click on the most and the dropoff rate of their workflow paths.

"Pendo helps me organize my ideas and turn them into working sessions"

What do you like best about Pendo? The most helpful thing about Pendo is that mutiple people can collaborate and work on something together. Pendo makes it easy for that to happen.

"Great for product marketing"

What do you like best about Pendo? Communicating directly with customers, even segments of customers, directly within their experience with your product, and then leveraging simple analytics tools to evaluate adoption.

"Application analytics + enablement = stellar CX for our customers"

What do you like best about Pendo? So many things to like: - Guides to help our customers understand new or complex features

"Pendo is a great utility to strategize for client meetings!"

What do you like best about Pendo? love being able to go in and see specific client usage in our platform. Gives me insights as to what is a priority in their daily workflow needs. This allows me to really focus in on assisting with matters at hand as well as seeing what areas of the platform they are missing out on.

"Platform is intuitive to use"

What do you like best about Pendo? I appreciate that tags can be altered and added and still capture historic information. The ability to tag features is also fairly accurate. One feature that was missing was filters on dashboard. Initially we were cloning dashboard for different user segments but that is no longer required.

"Still the gold standard for early stage software product teams"

What do you like best about Pendo? Honetly, it's reputation as a tool to get certain things done. Aviods a lot of wheel spinning trying to pick something and instead just "get to work". Early stage software is hard, you can't always get everything in the product, for various reasons, and Pendo is a more than adaquete solve. In short, from alerting to new features, to training on lesser known ones, calling out user experience hightlights (or fixing shortcomings) ... it's a quick, easy, ...

"A must-have when it comes to monitoring product usage and implementation."

What do you like best about Pendo? It is a very comprehensive tool with lots of features to help you see if clients use your products, engage in new products and/or features, fill out surveys, click pop-ups, and to provide analytics on product usage.

"Great product analytics app"

What do you like best about Pendo? Intuitive UX, comprehensive feature set, excellent support documentation, easy of integration into our app What do you dislike about Pendo?

"Good tool for product analytics use case around funnels"

What do you like best about Pendo? Funnel diagrams showing dropoffs Heatmap while tagging features