Pendo Reviews in June 2025: User Ratings, Pros & Cons

"Actionable insights for the whole team"

What do you like best about Pendo? Pendo has two main focuses: in app guides and product usage analytics. We originally signed up because we wanted a better way to inform our product team about which features were working and which needed attention. We quickly expanded our usage to the guides and replaced our own home grown messaging system with Pendo. This has eased the load on our dev team and empowered the product and marketing teams to move faster. The ability to target guides based on ...

"Actionable insights for the whole team"

What do you like best about Pendo? Pendo has two main focuses: in app guides and product usage analytics. We originally signed up because we wanted a better way to inform our product team about which features were working and which needed attention. We quickly expanded our usage to the guides and replaced our own home grown messaging system with Pendo. This has eased the load on our dev team and empowered the product and marketing teams to move faster. The ability to target guides based on ...

"Save yourself a headache"

What do you like best about Pendo? I like that Pendo has a modern looking design. There's flexibility in formulating the look and feel of the overlays and surveys that you deploy.

"Improved the trial process for our B2B cloud software"

What do you like best about Pendo? It is very easy to create in-app guides without help from our engineering team. The analytics are also very helpful. What do you dislike about Pendo?

"Usage insights + User Communication in one spot"

What do you like best about Pendo? Ability to communicate in app to customers, ability to track application usage in order to improve product or product adoption.

"Usage insights + User Communication in one spot"

What do you like best about Pendo? Ability to communicate in app to customers, ability to track application usage in order to improve product or product adoption.

"Very helpful tool for product team"

What do you like best about Pendo? Pendo is easy to use and intuitive. A product team can track feature usage and analyze the data to see overall patterns, as well as identify any specific customers that are at risk/that are superusers. You can also send custom messages or instructions to users based on the actions they have taken on your site.

"Awesome (Essential) Tool for SaaS Companies to Manage Product Usage"

What do you like best about Pendo? I enjoy the data analytics the most and overall versatility of the product, as multiple teams at my organization are able to leverage it's core functions. The granularity of these analytics are impressive and always accurate.

"Awesome (Essential) Tool for SaaS Companies to Manage Product Usage"

What do you like best about Pendo? I enjoy the data analytics the most and overall versatility of the product, as multiple teams at my organization are able to leverage it's core functions. The granularity of these analytics are impressive and always accurate.

"Still exploring possibilities - very easy to use."

What do you like best about Pendo? I was brought on as a Pendo product user after one of our UX managers had made the purchase. I have been using it create clickable product definitions to help explain unique features in our product. After a little setup support and tour from the UX manager, the ease of use and ability to quickly update these little "lightboxes" have made it SUPER simple to return, edit, and publish to our users.