Pendo Reviews in June 2025: User Ratings, Pros & Cons

"Powerful, intuitive, flexible analytics tool for Product Manager"

What do you like best about Pendo? Love how simple it is to managed pages and features on the fly and that it provides retrospective data on new tags form the moment you enabled Pendo. Gold. Guides are proving more and more valuable for Product specific messages and creeping into our EX process.

"Excellent user analytics tool"

What do you like best about Pendo? I like that user data is tracked automatically, even if I haven't tagged it. This means that six months from now I can come up with a new question to answer, add the tags, and have all the historical information ready right away.

"Pendo is amazing!"

What do you like best about Pendo? the ease of use and powerful analytics and insights What do you dislike about Pendo?

"Fast, but configurable, way to reach your users"

What do you like best about Pendo? Pendo is so easy to configure that we've found that the *hardest* part is just figuring out what the message should be. There are times that you want to get fancy (especially as you tinker more and more with the exaaact formatting). Pendo's team is there to support you through that, and you may find that you press up against the limits of what the platform can do. But for so many companies, the most important thing is just to get some simple messages ...

"Valuable Insights at the Click of a Mouse!"

What do you like best about Pendo? Pendo has been an absolute game-changer for me and my team of Success Managers in seeing how our clients interact with our software in real time, and on every level.

"Senior Customer Success Manager"

What do you like best about Pendo? The information is always easy to find. The Pendo reports are consistent across all of our different product lines so the usage of the system is much easier for our different user groups. We now have insight about how users interact with our tool versus the conventional way of guessing or assuming what is used most often. Pendo helps give us actionable intelligence.

"Fantastic usage tracking and interaction software"

What do you like best about Pendo? Pendo is awesome in that it allows us to easily see how people interact with our product. I'm able to easily go into the interface and find out exactly what path a user takes on the way to clicking on a given button. This really helps give insight into the user's thought process and gives us a read on how intuitive our placement of things are within the system. I also like that it enables us to interact with our customers using guides to show them how a ...

"The best tool to measure and increase product adoption "

What do you like best about Pendo? First and foremost, it just works. It's as easy to set up as any other similar tool and they've clearly invested heavily in the UX and getting it right. It's a company run by product people so as one could expect, the product is pretty darn solid from cover to cover. We have people logging in to Pendo across the company from engineers to customer success managers and they log in because it's easy to get at the data they need.

"Data we can take action on - Everyone who uses it loves it"

What do you like best about Pendo? Aside from having access to user data at my fingertips: the interface is intuitive, the data visually presented for easy at-a-glance consumption, and their Guides set them apart as a tool that can create consistent in-product user help across your platform, be used as a recruiting tool for usability studies, includes NPS indicators--all without needing your engineers to write a single line of code (unless you want to customize the CSS, then your front-end ...

"Awesome Product, Awesome Team"

What do you like best about Pendo? I began using Pendo back when they were just in the beginnings of their product! It has been very exciting to see them grow and how powerful Pendo has gotten over the last 3+ years. Our team lives and breathes by this product, especially the guides and NPS. We use the guides to notify our customers of new features, product changes and messaging in general. Overall would recommend.