Pendo Reviews in September 2026: User Ratings, Pros & Cons

"Love the data insights that Pendo offers"

What do you like best about Pendo? The ability to drill down into the activity levels and pages the customers are looking at within our product. What do you dislike about Pendo?

"Great usage tracking"

What do you like best about Pendo? Pendo provides comprehensive tracking of app usage and allows us to see what our users are clicking and what they're not.

"Great Product Insight!"

What do you like best about Pendo? Easy to use, do not need to be a developer to use. Multiple levels or security, so you can have interns creating content and only those with appropriate setting can publish. Easy to target features and tag pages.

"Pendo helps us quickly drive product adoption"

What do you like best about Pendo? I love that pendo allows you to add guides and onboarding to any part of your web application so you can hit users with the right message at the right time!

"Holy crap this is an amazing product!"

What do you like best about Pendo? - ability to create onboarding flows/customer without any engineering effort - downloading data and creating my own pivot table to analyze

"Great tool for drilling into data"

What do you like best about Pendo? My favorite aspect of Pendo is its ability for focus your reporting to specific subsets of customers based on segments, which can rely on data you pull in from Salesforce. In addition to making it a valuable data tool, it also lets you segment your messaging, which is very helpful to go-to-market strategies.

"Really get to know your customers behavior "

What do you like best about Pendo? Pendo gives me both quantitative and qualitative analytics. It helps me getting to know my customers deep level of behavior and usage in our services.

"Great product and support team"

What do you like best about Pendo? The functionality and ease of use of product. It has given us great results in such a little amount of time. What do you dislike about Pendo?

"Pendo makes your users successful"

What do you like best about Pendo? I like how Pendo makes it easy for me to teach my app users just-in-time tips/tools so that they feel successful using a rather complex app.

"Great user analytics tool to increase product adoption"

What do you like best about Pendo? I love the analytics part of Pendo, easy to use, great success managers and support people. It's easy to implement in our sites and we just had to tune what information we needed to collect and pass to Pendo to get more out our data. After this is just easy to tag features, run reports, create guides and most important we can make decisions out of this information. We have seen changes in the users when we add guides.