Pendo Reviews in June 2025: User Ratings, Pros & Cons

"Must have for any product team"

What do you like best about Pendo? The ease of setup. It did not require any dev support. Also love that Pendo is constantly updating their feautres. What do you dislike about Pendo?

"Great tool for our Product and Customer Success Teams! "

What do you like best about Pendo? To start off, it was very easy to integrate into our platform and get the data rolling. Setting up and configuring Pendo was very easy and I was surprised how quickly we were able to see the value of the tool.

"Great tool made even better by the people providing it"

What do you like best about Pendo? I'm going to cheat on this one right out of the gate and call it a three-way tie: 1. Extremely receptive product team - sat down with me, got my feedback on some features they'd just added and helped me leverage just what I was asking for.

"Can't imagine not having Pendo! "

What do you like best about Pendo? Visibility into usage data has allowed us to begin developing a more robust health scoring methodology. What do you dislike about Pendo?

"Pendo is a great UX tool "

What do you like best about Pendo? Pendo offers a robust analytics suite that lets you dive into historical data and discover insights you would never have seen otherwise. Even better is that its tools let you provide in-app guides and personalized messaging based.

"Great product analytics tool"

What do you like best about Pendo? It is very simple to use and it takes almost no time to start visualizing data. The documentation is excellent and there is always someone from Pendo available to help.

"Great tool for Product, Customer Success, and Support teams"

What do you like best about Pendo? Pendo strikes an excellent balance of aggregating usage data into useful analytics to determine trends and adoption, while still maintaining the precise usage detail on the individual visitor level to permit a deep dive into the data when necessary. As a leader on the Product team, the aggregated metrics have allowed us to make data-drives decisions on the development roadmap, and the individual visitor actions detail has allowed us to craft our ...

"Pendo has changed how we interact with our customers"

What do you like best about Pendo? I like being able to add pop up guides to our product with relative ease (compared to coding it into your product) to announce new features and prompt users for feedback. I also like the ability to track interaction with these guides and our product as a whole using Pendo.

"An easy-button that delivers powerful user analytics"

What do you like best about Pendo? I really like the fact that getting Pendo up and running took minutes, and that after an hour or so of configuration, with help from Pendo's success team, I was starting to see the value it could offer. This kind of near-instant gratification is rare and worthy of celebration.

"Love the data insights that Pendo offers"

What do you like best about Pendo? The ability to drill down into the activity levels and pages the customers are looking at within our product. What do you dislike about Pendo?