Pendo Reviews in June 2025: User Ratings, Pros & Cons

"Pendo - Great App for Analytics and Guides"

What do you like best about Pendo? I really appreciate the analytics that I'm able to gather from using Pendo, but what really makes this even more amazing is that you're able to leverage those analytics to help drive the Pendo guides. Being able to segment and target folks with in app messages, walk throughs, and other guides is a powerful tool to a product team.

"Pendo provided great solutions for our business with little technical work to implement."

What do you like best about Pendo? The small amount of technical work needed to get started. Great user interface. Very easy for non-technical people to configure analytics. WYSWYG editor to create UI elements. Retroactive analysis and metrics for time periods prior to configuration going back to the time we installed in our web app.

"A tool that takes client pulse from anecdote to data derived!"

What do you like best about Pendo? Highly customizable reports Easy segment creation

"Great tool to get feature insights for your product "

What do you like best about Pendo? The feature analytics page that shows insight on the usage of each feature from the most to the least. What do you dislike about Pendo?

"Excellent User Experience"

What do you like best about Pendo? Pendo makes it easy for product and marketing teams to quickly iterate and gain insights from customers without the need of development work.

"Great tool for in-app messaging "

What do you like best about Pendo? Once you dedicate the time to learning how to use the tool, it can be extremely powerful. I primarily use it to set up in-app notifications for marketing purposes, and it's highly valuable for conversion.

"Amazing capacity for helping reach your users"

What do you like best about Pendo? 1. The ability to instantly (no release required) communicate with our users at critical points in their use of the software is amazing.

"Understanding and Communicating with Users"

What do you like best about Pendo? I've been in positions at 2 companies to implement and utilize Pendo. As a Product Manager, I love that I can get communication out to clients without development efforts. I can create messaging, tweak the look and feel, edit on the fly, specify when and where it will be seen...the list goes on and on. It's also great to understand the end users navigation through our product as well.

"Earlier User - Great Results so Far"

What do you like best about Pendo? Easy to set up and get metrics back quickly If you change you tags it will recalculate back to installation not when the tag was added

"A Marketing Nerd's Dream"

What do you like best about Pendo? Segmenting my users makes it easier to give users a more personalized experience with the platform. I love that I can customize the guide's look and feel in a user-friendly platform that offers a great preview of what I'm working on.