Pendo Reviews in June 2025: User Ratings, Pros & Cons

"Skipio Review"

What do you like best about Pendo? The analytics are great. We can see what features are being used the most by our customers, and which features are being used least and then use that information to make changes to the product.

"Pendo allows us to do what we do better"

What do you like best about Pendo? We love the ability to message users in app, pointing out new features or adding in step-by-step guidance to make complex features easier to use. We're constantly learning new ways to use the Guides but also love all of the analytics that help us understand how users are navigating through our system, including their interaction with Pendo Guides.

"Pendo takes onboarding up a notch"

What do you like best about Pendo? Pendo is flexible and easy to use and can be quickly implemented in your environment. Pendo has great support that resolve issues fast.

"Great tool for software PMs"

What do you like best about Pendo? I think Pendo is a great tool for tracking user actions and love how intuitive it is to get started. It's very easy to tag different features and create user paths to see how people find certain features and where they go afterward.

"Used to automate messages to customers in-product"

What do you like best about Pendo? Has driven adoption of certain applications/tools within our product. Using time based and action messaging to send more appropriate content to customers.

"Pretty good, but falls short of being great"

What do you like best about Pendo? Like all in-app messaging / insight services, the ability to easily deploy messaging and understand user behavior is super valuable. Overall a purpose-built solution like Pendo is way more capable than building an in-house alternative.

"Great, logical product with community support"

What do you like best about Pendo? It makes sense and follows a certain logic. There are ways to double check, e.g., there's a code to check if Pendo is installed on a certain part of your site. This means troubleshooting can be boiled down to a handful of issues.

"Fantastic product "

What do you like best about Pendo? I love the versatility - I use it to create notifications and walkthroughs for my clients, as well as monitor activity and usage of our products features.

"Exceptional tool for Customer Success"

What do you like best about Pendo? The UX is clean and easy to use. The greatest value for us is the ability to add content into our products without dev/engineering effort. We've seen massive success in reaching customers through our products versus email campaigns and other outreach. Our NPS response rate has skyrocketed, we have new tools for analyzing account health, and other tools and communications have reached much higher numbers of users.

"Pendo - Great App for Analytics and Guides"

What do you like best about Pendo? I really appreciate the analytics that I'm able to gather from using Pendo, but what really makes this even more amazing is that you're able to leverage those analytics to help drive the Pendo guides. Being able to segment and target folks with in app messages, walk throughs, and other guides is a powerful tool to a product team.