Pendo Reviews in June 2025: User Ratings, Pros & Cons

"Using Pendo at a B2B"

What do you like best about Pendo? I like how customizable the in-app messaging is. It is very easy to make all messaging feel as if it is just another part of your application to your users.

"Pendo is a great way to measure how page traffic changes with improvements."

What do you like best about Pendo? I love the trends feature! A great way to make comparisons. What do you dislike about Pendo?

"Great analytics and user adoption tools"

What do you like best about Pendo? How easy it is to track user behavior without using development resources What do you dislike about Pendo?

"Excellent analytic tool for your product team"

What do you like best about Pendo? We moved from GA to Pendo and the team has been pleasantly surprised by Pendo. We love the way you can tag the URL and set a lot of complex rules to segment the data you need. The UI is clean and intuitive. Most of all, their support team is top of everything. I can submit a ticket and usually hear back from their support team within an hour or so.

"A great tool for providing messaging to users AND gaining insight into user activities. "

What do you like best about Pendo? * In product messaging abilities. * Analytics regarding app features.

"Pendo is exactly what our company was looking for"

What do you like best about Pendo? Pendo is easy to use, incredibly powerful, and always getting better. The best thing is how everything tracks retroactively so we don't have to anticipate what will be important to us with a new feature.

"Transparency into Product Effectiveness"

What do you like best about Pendo? The interactive dashboard is fantastic! Pendo allows you to collect user info and data info in an easy to digest manner through their dashboard. This helps product analysts understand what's working and what's not and address accordingly. The UI is also well laid out and provides a clean and clear display that is easy to sue and navigate. Onboarding is intuitive

"Key value is in good product analytics combined with in-app guides and NPS tracking"

What do you like best about Pendo? The main reason why we decided to adopt Pendo at MailUp Group is that it combines product analytics, in-app guides & Net Promoter Score tracking, all under one roof. That's unique and really useful. It allows you to display onboarding, up-selling, etc. messages to certain users (e.g. customers who did not yet try a certain feature, so I show them a Guide to trigger adoption), and track NPS for different segments of users (e.g. NPS for customers that never ...

"We are still on the forefront of learning the power Pendo brings to us!"

What do you like best about Pendo? Love the simple interface and their own in-app messaging. it gives us great ideas of how we can develop our own What do you dislike about Pendo?

"Product Usage Insights on a large scale for B2B"

What do you like best about Pendo? I benefit from knowing the breakdown of product usage across different levels such as from an account and visitor perspective. Further, integration with Salesforce gives me a comprehensive understanding of the customer thru additional information. Also, I really like the path feature that visualizes customer paths