Pendo Reviews in June 2025: User Ratings, Pros & Cons

"Pendo is good but not yet great"

What do you like best about Pendo? Pendo is a powerful tool with a clean UI. It allows our company to dig deeply into our user analytics and also create a great user experience thru the in-app guiding.

"Strong usage analytics platform"

What do you like best about Pendo? Pendo does a great job telling us where are users are going and what features they are using. It also tells us device and browser usage and gives us a lot of segmentation capabilities.

"Engaging tool with surprising dashboard features"

What do you like best about Pendo? The UI is very engaging but also simple. This makes for a pleasant user experience. What do you dislike about Pendo?

"Pendo helps us showcase new features/ warnings etc quickly without having to do the code change"

What do you like best about Pendo? It is super quick, no developers involved, powerful for analytics and a powerful tool especially for cloud services What do you dislike about Pendo?

"Pendo is great! Combines website analytics, user feedback, and user onboarding ALL into 1 tool!"

What do you like best about Pendo? It is very easy to use and the documentation/youtube videos are a great way to get started. I like that it has website analytics, user feedback, and user onboarding all in 1 tool. This makes it very easy to connect user data (behavioral data on what they are doing on the site) to user feedback and user on boarding -- asking questions to important segments of users and targeting. It is 1 of 3 tools that we found in our extensive research that does all 3 of ...

"All-in-one tool is a Product Manager's best friend"

What do you like best about Pendo? Pendo is my one-stop-shop for pretty much everything I need to do as a PM - from researching trends and gathering customer feedback, to creating guides to better launch my product, to monitoring my recent product launches against KPIs.

"Great Insights and easy to use "

What do you like best about Pendo? Overall the interface is really intuitive, integrating into our product was very easy and the insights that we are gaining is helping us build a better product and customer experience

"I never knew what I needed until Pendo provided it for me!"

What do you like best about Pendo? I love the integrated analytics. It's simple to set up (time consuming, but simple) and the more information that you put in, the more value you can get out of the system.

"Customer Success Manager Review "

What do you like best about Pendo? I love the insights into how active users are. We're able to pinpoint which users are the best to reach out to for training and upgrade opportunities.

"Easy to get up and running, analytics are delivered fast, UX continues to be a weak point"

What do you like best about Pendo? Getting started with Pendo is very easy. You just identify what information or metadata you want to capture and then insert a Pendo snippet into your HTML templates. Within an hour, you'll start to see your dashboards fill up with data! As with any of these tools, if you put garage in, it will push garbage out, so it does make sense to work with an engineer to ensure you're pushing the correct data in (and data that you'll use). After that initial ...