Pendo Reviews in June 2025: User Ratings, Pros & Cons

"opened up a whole new channel of communication for us with the ability to talk to users quickly"

What do you like best about Pendo? It's easy to sent a message, segment and target users based on how we want to reach them. Doesn't require too much skill or any dev to get a message out there - previously this is something that would require several people and a lot of time to do. Pendo is also always adding new features and expanding what we can do. Also the NPS tool has been great for us!

"Great front end analytics tool, plus more"

What do you like best about Pendo? The learning curve isn't as steep as other product analytics tools What do you dislike about Pendo?

"Robust Application"

What do you like best about Pendo? Pendo provides useful insights that span multiple departments. The simplicity of publishing n app help significantly reduces load on the dev team.

"Ooohh the data!"

What do you like best about Pendo? The granular data we can see at the account and visitor level to help with account discovery has been great. Also, the ease of in-app messaging has been a relief to our organization.

"Excellent!"

What do you like best about Pendo? Don't have to be a developer to establish app analytics and onboarding flows! What do you dislike about Pendo?

"Great product "

What do you like best about Pendo? Very easy to pick up and use. Like the fact that lately they started refocusing on the analytics side and added more powerful ways to analyze user behavior. After the first setup there is almost no need to involve engineering. Interface is simple but slick. In app NPS combined with the segmentation capabilities is very powerful and useful.

"Great software - Became a source of truth for our team"

What do you like best about Pendo? Detailed tagging any part of our software - made it very easy to pinpoint and differentiate elements. What do you dislike about Pendo?

"Customer Success Enablement Manager"

What do you like best about Pendo? The ability to see where and who has traveled to certain parts of our SaaS platform What do you dislike about Pendo?

"How Pendo help us tracking our user’s engagement"

What do you like best about Pendo? With pendo we have been able to track and measure our customers’ engagement. I really like the guide feature, it’s super helpful. Moreover you can segment specific target and chose to display or not a guide.

"Easy to Use And Deploy"

What do you like best about Pendo? Ease of use, notifications and informational product emails are friendly and easy to understand What do you dislike about Pendo?