Pendo Reviews in June 2026: User Ratings, Pros & Cons

"Great software - Became a source of truth for our team"

What do you like best about Pendo? Detailed tagging any part of our software - made it very easy to pinpoint and differentiate elements. What do you dislike about Pendo?

"An excellent dual-purpose platform for managing your software"

What do you like best about Pendo? If you're using Pendo to its fullest, you've got at least two people elbow-deep in both sides of its features. On the one hand, you have an extremely robust analytics platform that allows you to track everything that every user of your software does. Data like this allows you to develop for your users' needs and find their pain points in assisting them.

"Great product "

What do you like best about Pendo? Very easy to pick up and use. Like the fact that lately they started refocusing on the analytics side and added more powerful ways to analyze user behavior. After the first setup there is almost no need to involve engineering. Interface is simple but slick. In app NPS combined with the segmentation capabilities is very powerful and useful.

"Ooohh the data!"

What do you like best about Pendo? The granular data we can see at the account and visitor level to help with account discovery has been great. Also, the ease of in-app messaging has been a relief to our organization.

"Pendo is good but not yet great"

What do you like best about Pendo? Pendo is a powerful tool with a clean UI. It allows our company to dig deeply into our user analytics and also create a great user experience thru the in-app guiding.

"Strong usage analytics platform"

What do you like best about Pendo? Pendo does a great job telling us where are users are going and what features they are using. It also tells us device and browser usage and gives us a lot of segmentation capabilities.

"Great application that is easy to use "

What do you like best about Pendo? I really like the ability to track an item and see not only info from when I set the tracking, but also historic info. The guides and NPS are great but you are going to need to know a little html/css to get the most out of them.

"An extremely powerful tool for product analytics. "

What do you like best about Pendo? Implementing Pendo changed the way we viewed user interaction/sessions within our application. The insights we gain from Pendo are incredibly useful to understand user behavior. In addition, the ability to create essential walkthroughs and guides for our users helped in improving user education and adoption of features.

"Well-designed production analytics and guidance"

What do you like best about Pendo? Pendo largely "just works" for our use case. We are able to get a lot of value out of product insights and customer messaging without a lot of painful configuration. The design is excellent and straightforward. It's been easy to onboard new users and have them get value out of Pendo with minimal training and setup.

"Pendo Helps Drive Greater Value"

What do you like best about Pendo? Pendo provides a rich experience and total understanding of how our customers interact with our site. What do you dislike about Pendo?