Pendo Reviews in June 2025: User Ratings, Pros & Cons

"Great product for what it provides"

What do you like best about Pendo? In-app guides. They help us create a self serve environment for customers What do you dislike about Pendo?

"Great usage analytics in a consolidated dashboard"

What do you like best about Pendo? Easiness to navigate through the tool, user interface design. What do you dislike about Pendo?

"Pendo makes it easy to discover (and improve) how people use our software"

What do you like best about Pendo? As a startup, we're still learning some of the actions that predict customer retention. With Pendo, it's easy to retroactively define new funnels and new views as we analyze whether one part of the customer experience is critical or less important. That's because Pendo tracks everything without a ton of pre-planning.

"Wins on product data, room to grow on engagement"

What do you like best about Pendo? For us, Pendo has proven to be a huge resource for measuring product adoption. It's an easy way for us to capture product data and segment it by user or account. We've given our CS team access to track their own accounts but also push Pendo data into other platforms like Domo and Salesforce.

"Decent experience but has some bugs"

What do you like best about Pendo? It is super easy to learn and to start building. The support staff is also pretty quick to respond and are helpful What do you dislike about Pendo?

"Best Product Analytics tool out there! "

What do you like best about Pendo? I really love Pendo because you can set up messages, guides, and click tracking without a developer. Another great value is the retro tracking - Pendo tracks every button and area prior to the user tagging that information, therefore you never lose data upon initial setup. Another reason I love Pendo is because of target messaging. This allows me to target research surveys to specific user behaviors and attributes.

"Daily user of Pendo, finds it easy to use"

What do you like best about Pendo? We use Pendo to collect feedback from our customers, and then share it with our teams. Pendo has made this process easy to do and much more efficient then our previous way of doing it. The time I personally spend collecting this feedback has decreased noticeably since using Pendo

"Love it. Excited for where it goes."

What do you like best about Pendo? It is easy to get excited with any one component (product analytics, messaging, feedback collection, etc). But the value is truly in the integration of them all.

"Pendo - A very insightful tool"

What do you like best about Pendo? Easy to use interface and provides very useful data to help manage clients. What do you dislike about Pendo?

"Intuitive Product "

What do you like best about Pendo? The design of the product is really intuitive. It took my Customer Success team less than a week to start using the system and feel confident navigating around. We really love how easy it is to send guides. Before we were using intercom to communication product updates but it isn't as effective as pendo guides.