Pendo Reviews in June 2025: User Ratings, Pros & Cons

"love the people that work here and the ease of use. the product is great"

What do you dislike about Pendo? the reporting could be better, all though im excited for the data explorer Recommendations to others considering Pendo:

"Analytics & Content in one place"

What do you like best about Pendo? Pendo provides a "no code" approach to tracking analytics on a web application and that ability is key. After an initial very minimal amount of software development, our product team can get historical analytics on our application.

"Pendo = opportunity"

What do you like best about Pendo? Pendo provides insight and the maneuverability to provide a better experience for your clients in a timely and efficient manner. Having access to great information in a user friendly format is invaluable.

"New to pendo but excited about what I'm learning"

What do you like best about Pendo? we use guides to onboard new users - that is the most used feature. We also want to use the new feedback features What do you dislike about Pendo?

"Pendo works for our customer experience"

What do you like best about Pendo? We can use Pendo to affect user behavior as they interact with our products and tools and force exposure of high value features that might go undiscovered.

"The possibilities are confounding"

What do you like best about Pendo? Having everything together in one solution and being able to service the full feedback loop from one platform. What do you dislike about Pendo?

"Easy To Use"

What do you like best about Pendo? I like that navigating through Pendo was fairly easy from the get go. The customer service has been excellent and our reps are extremely quick to respond to any questions we have.

"Great tool for enhancing customer experience"

What do you like best about Pendo? I love that I get full visibility into what customers are using and not using within out product. What do you dislike about Pendo?

"Slow to get started"

What do you like best about Pendo? So far, I've been using Pendo mostly for release notes/announcements, which has been a great replacement to a word doc that we were emailing individual clients.

"Still exploring, and i see great potential."

What do you like best about Pendo? Having analytics and guides together - I can find the problem from analytics and come up with a quick and easy solution using Pendo guides, that's smart - makes my clients happy. Min. to no dependency on development teams makes my life as a designer super easy. No dependency on devops or release cycle makes the go-live simple and quick. I can see results