Pendo Reviews in June 2026: User Ratings, Pros & Cons

"Pendo is a game changer for Product teams"

What do you like best about Pendo? Pendo was easy to set up, and enables our Product team to self-serve for user analytics, segmentation, and in-app messaging and polling. The Product, CX, UX, and Marketing teams have all found Pendo to be a valuable tool in our tool box.

"Love it! Makes my life so much easier!"

What do you like best about Pendo? Ease of use, account rep is extremely helpful. I use it for NPS primarily. I love being able to see the customer feedback in one easy to use dashboard. I also love Pendo for the in-app pop ups and Resource Center that we have created inside of our own product. This has helped us to increase product adoption, and I know our customers love it! All in all, I highly recommend Pendo for anyone that is looking to improve their overall customers' experience.

"Pendo gives insight to our trial users activity"

What do you like best about Pendo? I like the ability to search for user activity by email and drill down on their usage What do you dislike about Pendo?

"Vital to providing visibility into product usage and frees my team to connect directly with users."

What do you like best about Pendo? Customer success team is the best in the business! What do you dislike about Pendo?

"Best in Class product analytics"

What do you like best about Pendo? The in-depth analytics are available for us to review overall product usage as well as more specific feature usage on our web apps. Visitor and Account-level data help us evaluate and be alerts on high-risk users as well as expansion opportunities.

"Quick and easy messaging and analytics."

What do you like best about Pendo? As a product experience platform Pendo is great. It simply bridges the gap between the product developing team and the users. Quite user friendly and tracks and delivers accurate metrics. Customization of the platform is easy. Therefore, it becomes easy to create product guides. Creating content with Pendo is quite easy and even the audience or potential buyers like what they see or how they see it, for that matter. The updates keep making the platform ...

"Product Manager"

What do you like best about Pendo? Fairly simple to use and you get all the data from the beginning even if you haven't tagged elements. I also like that it syncs with our user info via a Salesforce sync

"Extensive data reporting with little set up"

What do you like best about Pendo? Sheer amount of activity you can track across multiple applications. (web and mobile) What do you dislike about Pendo?

"Quick to setup, easy to use"

What do you like best about Pendo? Ability to tag pages and features without the need to code custom events. There's no need for tracking and measurement user stories with each project, although if you want to implement custom events this becomes necessary.

"Be mindful and forward thinking during implementation, and you'll reap the rewards down the line!"

What do you like best about Pendo? User segmentation and creating guides, as well as building tools for our Customer Support team to use to manage relations.