Pendo Reviews in July 2025: User Ratings, Pros & Cons

"Great tool for customer insights and custom communication"

What do you like best about Pendo? I primarily use Pendo for guides/tool tips and communication for upcoming ways to engage with our company. This is hugely helpful to communicate new feature/functionality, share tool tips on how to best use features to drive adoptions as well as notify customers of various ways they can engage with our team/product/community with out oversending email communications. It also gives us great insights as to how our customers use our products - what features ...

"Great customer usage analytics platform."

What do you like best about Pendo? Feature adoption tracking and Segmentation What do you dislike about Pendo?

"Great analytical tool when setup correctly"

What do you like best about Pendo? Ability to track our users in-app and view the features they use most. What do you dislike about Pendo?

"Great, intuitive tool"

What do you like best about Pendo? Pendo is super easy and intuitive to use; great UX overall. It anticipates what I might want to know about my product and users.

"Great analytical tool when setup correctly"

What do you like best about Pendo? Ability to track our users in-app and view the features they use most. What do you dislike about Pendo?

"Great, intuitive tool"

What do you like best about Pendo? Pendo is super easy and intuitive to use; great UX overall. It anticipates what I might want to know about my product and users.

"Incredibly useful tool"

What do you like best about Pendo? Pendo is extremely useful for our day to day business. It's made communicating with our customers easy as well as providing awesome analytics. Support is easy to reach and very knowledgable. Takes a little upfront time investment to learn how to use the platform but overall would highly recommened.

"Best in Class"

What do you like best about Pendo? Pendo has made customer communication and analytics easier than ever to attain, analyze, and act upon. I love using Pendo every day and couldn't imagine not having the insights and ability to reach users across the platform with precision and agility.

"Great for communicating with clients"

What do you like best about Pendo? Quickly create messaging to meet immediate client feedback and needs;non techy can easily use without much work and if you need support, the team is excellent

"Pendo helps our small team be extremely efficient!"

What do you like best about Pendo? The analytics are invaluable to our product team. Tracking usage, especially with newly released features, helps us make intentional decisions. The Guides along with the Resource Center has saved our tiny Helpdesk team hours of email and phone communication. The ability to customize the guides based on user types allows us to get more personal with our users, and they love that.