Pendo Reviews in July 2025: User Ratings, Pros & Cons

"Best in Class product analytics"

What do you like best about Pendo? The in-depth analytics are available for us to review overall product usage as well as more specific feature usage on our web apps. Visitor and Account-level data help us evaluate and be alerts on high-risk users as well as expansion opportunities.

"Pendo gives insight to our trial users activity"

What do you like best about Pendo? I like the ability to search for user activity by email and drill down on their usage What do you dislike about Pendo?

"Quick and easy messaging and analytics."

What do you like best about Pendo? As a product experience platform Pendo is great. It simply bridges the gap between the product developing team and the users. Quite user friendly and tracks and delivers accurate metrics. Customization of the platform is easy. Therefore, it becomes easy to create product guides. Creating content with Pendo is quite easy and even the audience or potential buyers like what they see or how they see it, for that matter. The updates keep making the platform ...

"Vital to providing visibility into product usage and frees my team to connect directly with users."

What do you like best about Pendo? Customer success team is the best in the business! What do you dislike about Pendo?

"Love it! Makes my life so much easier!"

What do you like best about Pendo? Ease of use, account rep is extremely helpful. I use it for NPS primarily. I love being able to see the customer feedback in one easy to use dashboard. I also love Pendo for the in-app pop ups and Resource Center that we have created inside of our own product. This has helped us to increase product adoption, and I know our customers love it! All in all, I highly recommend Pendo for anyone that is looking to improve their overall customers' experience.

"Pendo is a game changer for Product teams"

What do you like best about Pendo? Pendo was easy to set up, and enables our Product team to self-serve for user analytics, segmentation, and in-app messaging and polling. The Product, CX, UX, and Marketing teams have all found Pendo to be a valuable tool in our tool box.

"Pendo gives us the opportunity to make the most of our SaaS product lifecycle"

What do you like best about Pendo? Self-contained behavior analysis and the ease-of-use + ability to deploy messages in-app. What do you dislike about Pendo?

"A smart solution for analytics + engagement"

What do you like best about Pendo? Onboarding experience, quality of support received, user interface and usability What do you dislike about Pendo?

"Powerful insights and flexible guides"

What do you like best about Pendo? The holistic view of how our product is performing from high-level metrics, to bespoke, granular detail What do you dislike about Pendo?

"Great customer experience"

What do you like best about Pendo? Great product to better understand end user adoption, and then to boost it thanks to guides. Pendo change life of customer success teams