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9.8

SpotScore

PayPal - Payment Gateway Software

PayPal Reviews in July 2026: User Ratings, Pros & Cons

Easy, secure payments at your fingertips.

2.6

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PayPal offers custom pricing plan

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PayPal Reviews & Ratings

2.6

Good

Based on 26837 ratings & 3820 reviews

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Rating Distribution

Excellent

(589)

Very Good

(131)

Good

(41)

Poor

(69)

Terrible

(2990)

Spotsaas Editor’s POV

PayPal continues to shine with its stellar customer service, as highlighted in recent reviews. Customers consistently praise the platform for swiftly addressing payment issues, providing refunds for fraudulent charges, and offering excellent support. The platform's reliability and efficiency in handling disputes and assisting users in securing refunds have left a ...Read more

PayPal pros and cons

  • Excellent customer service experience with helpful, friendly, and patient staff.

  • Quick refunds for fraudulent charges, demonstrating commitment to customer safety and satisfaction.

  • Positive impact on businesses, offering reasonable borrowing options and assistance with cash flow.

  • Reliable platform for transactions with efficient support and resolution services.

  • Lack of support for users who do not have emails on their phones, causing difficulties in providing necessary information for issue resolution.

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Showing 3291-3300 out of 3820

AP

Andrzej Pierścieniak

08/20/20

1 out of 5

Absolutely the worst experience I had…

Absolutely the worst experience I had with PayPal in my life ! I sold a phone through marketplace on fb and buyer send me money which next day I refunded to him ( through PayPal ) as transaction was not completed. PayPal put on hold money which buyer send me for at least 21 days - I refund buyers money and refund been pending and will clear in next 7 days. I just cannot believe it that in 2020 when transaction is cancelled and not taking place anymore you cannot just reverse transaction ...

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AG

Andy Gill

08/20/20

1 out of 5

terrible customer service

terrible customer service. They have my money on hold for over 8 months

C

Chandra

08/20/20

1 out of 5

Worst service by PayPal

Worst service by PayPal. They could not handle a dispute even-though seller sold a fraud product. Customer Service no response at all even I sent a message as prescribed in their automated response. Their automated response is very irritating.

VM

Vanessa Meide

08/20/20

1 out of 5

PayPal is Useless

PayPal is junk!!! I disputed a transaction and after 3 months with no help from PayPal I contacted my credit card company. The item was given a bullsh”t tracking number and PayPal still did nothing . PayPal just keep pushing the dispuit date back and not doing there part to look into or refund me for an item I didn’t receive. I thought that was the purpose of PayPal but I guess not! I suggest not using PayPal. I’m sure a lot of others feel the same since PayPal stock has dropped ...

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AM

Adam McDonald

08/20/20

1 out of 5

Only giving 1 star because I can’t…

Only giving 1 star because I can’t leave 0. It is completely impossible to communicate with PayPal. They won’t take your call and blame COVID. They have an incompetent offshore message centre that cannot understand or chose to not understand simple requests. My advise - don’t use them. If you use your credit card at least you can talk to someone at your bank. PayPal is an absolute joke!

CT

Callum Taylor

08/20/20

1 out of 5

RELEASE MY MONEY!!!!!!!!!!

RELEASE MY MONEY!!!!!!!!!!ITS MY HARD EARNED MONEY NOT YOURS

JC

Jesus Ciarrusta Zuloaga

08/20/20

1 out of 5

Son unos sinverguenzas

Son unos sinverguenzas, cuando Vepee, ha reconocido que no me ha enviado parte de la mercancía, ellos han solucionado a favor del vendedor. Me muerooooooo...., jamas volveré a utilizar PayPal, son unos estafadores.

DS

darren scott

08/20/20

1 out of 5

Absolutely disgusting service from a…

Absolutely disgusting service from a dreadful company, purchased a new pair of rare trainers from eBay, never wore them etc , had them up for sale on StockX , they eventually sold a couple months later and went for StockX verification , they failed , I apparently purchased fake goods off eBay , made a case with eBay and PayPal and in the end they refused my case as it’s been a couple of months since I purchased the trainers off eBay, not only have I lost £165 the eBay seller gets away Scot ...

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TA

Tøŭŝif Azmain

08/20/20

1 out of 5

0 help form Paypal

I was sent 250$ 7days ago and it is still pending. Every time I want to accept the money it just refreshes the page. I tried every possible solution on the internet and nothing works. Tried contacting the customer service. They replied giving me a number for English speakers. I then tried to chat in German. I got no reply since.

MG

Michael G

08/20/20

1 out of 5

Customer Service and Products Completely Broken

Customer Service: Not live. A BBS (bulletin board style) support system is in place. You cannot call or chat live. Let me repeat that: A financial institution that cannot give you live support! Terrible, especially because most of their products will ABSOLUTELY need live support all of the time!Products: Pretty much all of the paypal services are broken or just plain terrible to begin with. For example: Debit cards associated with your account. You will have constant security denials. This ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].