Paychex Flex Reviews in May 2025: User Ratings, Pros & Cons

Paychex Flex is a very effective tool for managing my payroll.

What do you like best? The Paychex Flex application is easy to use for me. I am able to input data and print the reports I need with ease. Whenever I need help, I'm able to speak with a representative and get help in a timely manner. What do you dislike? I really can not think of any area of the site that I dislike. Sometimes I have a bit of trouble navigating the site, but I can usually figure it out. If not, I can make one call and get the help I need. What business problems are you ...

Incredible customer service, clean, easy-to-navigate online portal

What do you like best? As a full-charge bookkeeper, I have used many payroll services over the years. Paychex has always been simple to use, accurate and efficient. The payroll rep with whom I work is incredibly responsive, knowledgeable and personable. What do you dislike? The pricing varies from client to client so it is sometimes difficult to refer Paychex to clients with accurate pricing. Recommendations to others considering the product Full-service payroll system with ...

Quick and Easy

What do you like best? Have not used the new version, still on classic, which I really like as I have customized it to my needs. I like that I can enter all the hours on one screen and it is sorted out the way that works best for me, by department What do you dislike? The ongoing changes - just when you get used to one way, it changes. Recommendations to others considering the product It is easy to use and they have made it easier to contact your payroll specialist if you need to by ...

Good for small companies

What do you like best? Our account rep is fantastic. We've been through several since we started with Paychex and Sabrina is the best. She's knowledgeable, helpful, fast, and friendly. It's also really helpful that we can use Paychex for all of our needs - 401k, health insurance brokerage, payroll, time management. What do you dislike? Some of our past account reps have been difficult to work with and ended up causing more work for us. In addition to this, I wish Paychex Flex had more ...

Extremely user friendly

What do you like best? The Dashboard is very easy to navigate around and easy to understand, especially for people like myself that are not knowledgeable about computers. I like that I can change employees information at anytime. My payroll specialist is always on time and returns phone calls. I like that I have the option if I need to I can talk with another person if my concern is immediate. What do you dislike? There is nothing at this time that I dislike about this software. I ...

The ease of Paychex Flex.

What do you like best? The best thing about paychex flex is the ease of use and having the quick access to available time off. To be able to calculate my time off and time on so quickly makes my life easy when it comes to collecting my time at my desk. The ability to review sick, vacation and holiday time is very nice and it is amazing to see the accrued time and the time used. What do you dislike? That you cannot access time and attendance until you are local within a certain server ...

No longer supportive of Paychex brand as a whole

What do you like best? As a payroll service, Paychex does what it is supposed to do. What do you dislike? If I'd continued utilizing their payroll service only, I would probably still be a satisfied customer. However, the implementation of Time and Attendance (T&A has left me extremely disappointed in Paychex as brand. It clearly feels like Paychex purchased/developed T&A with no true thought about how the products would work together. For products that are supposed to be ...

Disappointing is an understatement

What do you like best? Our employees receive a paycheck every 2 weeks What do you dislike? There isn't enough time to discuss all of what I dislike about Paychex Flex. The inability to create and/or enter future-dated actions is nothing short of ludicrous. Since we pay in arrears (I tend to think most organizations do and Paychex Flex does not allow us to terminate an employee until their final paycheck is produced, depending on how the payroll period dates and pay dates fall, we may ...

Far below expectations

What do you like best? The online payroll system is user friendly and meets expectations. However, the support is just mediocre. What do you dislike? Implementation - implementation of payroll was pretty straight forward. HR was difficult. The implementer seemed to be learning as she went. Setting up a toggle for my two companies was a problem when it came to having an employee land on their correct company. It took over a month for them to figure it out. Setting up PTO was very ...

Contact/Suppport/Help options leave a lot to be desired.

What do you like best? Over all the product is average - 5 out of 10. Entering in time is the best feature, I like that I can resize columns, save different layouts, etc on the time entry screen. What do you dislike? Let's see - If I click on Help > Help, this function doesn't actually work on my Chrome, Safari, Edge, or Firefox browsers. Sometimes one thing may work on one browser, such as "Search", another time something else may work on another browser, such as browsing ...