Paychex Flex Reviews in July 2026: User Ratings, Pros & Cons

Best response team

What do you like best? No matter what my problem, the person I speak to helps to the best of their ability. My rep Elizabeth always knows who I am and is able to et me exactly what I need to run my payroll. What do you dislike? Format for doing payroll changes too often. I understand having to update the systems for security, but could you not leave the process of saying who gets paid what the same? Recommendations to others considering the product Paychex is the best to help you. ...

Very user friendly!!

What do you like best? I like that the interface is very easy to use and documents are readily available!! I also appreciate having instant access to information and not needing paper copies. The system can be accessed from anywhere, which is the best part. It has changed the way that I work I often have to access data on the go and this allows me to do that from my phone, laptop, and desktop. I used to be with a payroll company that only provided hard copies of the data and it became ...

Paychex Payroll

What do you like best? I like that the hassle is taken out of the payroll and having to pay the liabilities. My service rep is always so kind and friendly. What do you dislike? The reports are not very user friendly and it can take a while to find the report containing the information you are looking for. Recommendations to others considering the product Make use of your service representative if you have questions. What business problems are you solving with the product? What ...

Easy to Use AND Personal

What do you like best? We love having a specific person to call! When we have questions, it's nice knowing that at the other end of the line is someone familiar with our account - not just another pencil pusher who doesn't know our particular needs! What do you dislike? Not a lot! Sometimes it's challenging when we can't save our payroll with other account users logged in, but that's an easy thing to work around! Recommendations to others considering the product Particularly for ...

Great customer service experience

What do you like best? I can call in anytime for any type of payroll question and my payroll specialist always has the correct answer at her fingertips and if she doesn't she always gets back to me. What do you dislike? Haven't ran into anything that has set off red flags for me yet. Recommendations to others considering the product Like the program overall; they will send out support to get you up and running and you have a dedicated specialist to any any questions you may have. ...

Fast and Efficient Payroll Processing

What do you like best? It is very easy to send in my timesheets and have my payroll person take care of it. They save me a ton of time by doing all of the quarterly and year-end taxes. What do you dislike? There is nothing that I particularly dislike about this service. My payroll specialist is very attentive and very thorough in their work. Recommendations to others considering the product Make sure that you have a process implemented by which to send them your timesheets. We use ...

Comprehensive and User Friendly

What do you like best? The entire experience offers an ease of use, with easy to read icons and comprehensive information at your fingertips There are user tutorials for more information and I am able to process payroll and manage my employee information at my pace. Additionally, the 401(k is self-administered by the employee now thru Flex and this saves me time. What do you dislike? Getting used to the new interface was challenging - creatures of habit, we are. While processing ...

Mostly Great

What do you like best? As a payroll provider, I enjoy the overall ease of use with the online experience. I also enjoy that we have a single Payroll Specialist, as opposed to a different person every time I need assistance. What do you dislike? The updates with entering payroll online are an annoyance. While not opposed to change, it seems you can't get used to one format before a small tweak is being made to it. The customization feature does not feel user friendly. It seems like ...

Paychex = Peace of Mind

What do you like best? I love the convenience of Paychex Flex. Regardless of the day, night, time, I can review my paychex activity. Not everyone is able to work 9-5 and it makes my office job much easier having all of my info avail 24 hours a day, 7 days a week What do you dislike? What do I dislike???? There really isn't anything that I can think of that I dislike. Any issues can always be resolved quickly. I dislike that I have to always wait for a security text even though I ...

Paychex Flex Review

What do you like best? I like that the payroll, tax, and PTO information is all in one place, and that each employee is able to have their own access to view their individual balances. What do you dislike? I am not at all happy with the changes to the payroll data entry process. It now saves the entered information every time you change fields, which slows the whole process down considerably. I also don't like the abbreviated entry area. I want to be able to see all information entered ...