Enhance the post-checkout journey for your customers!
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parcelLab offers custom pricing plan
ParcelLab is a transformative customer experience software that focuses on improving the post-checkout journey with real-time tracking and personalized communication. The platform empowers businesses to build stronger customer relationships by offering customizable touchpoints, delivery updates, and even Google Maps integration. ParcelLab’s ability to enhance ...Read more
The software provides customizable tracking pages, ensuring a consistent brand experience from checkout to delivery, which keeps customers engaged throughout the shipping process.
The inclusion of Google Maps for delivery tracking makes it easier for customers to visualize their delivery’s progress, improving transparency and satisfaction.
By allowing businesses to send personalized delivery updates and offers, ParcelLab helps build brand loyalty and fosters a deeper emotional connection with customers.
Users can create their own communication touchpoints without depending on logistics partners, which offers flexibility in messaging and strengthens customer relationships.
The system's ability to send multiple notifications could overwhelm customers if not properly managed, potentially leading to notification fatigue.
Some businesses may find it challenging to integrate ParcelLab with their existing logistics or e-commerce platforms, requiring additional resources.
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Showing 21-28 out of 28
KG
Kalpana G
07/20/22
"Goooood"
What do you like best about parcelLab? Creating the eagerness to open the link and know more What do you dislike about parcelLab?
AU
Anonymous User
07/12/22
"parcelLab is THE Expert in operations experience and bringing the customer journey to the next level"
What do you like best about parcelLab? - fast reaction to requests and inquiries - hands on mentality
AU
Anonymous User
05/12/22
"Product Review"
What do you like best about parcelLab? Templating in the easiest way. Really fast and super useful tool What do you dislike about parcelLab?
AU
Anonymous User
02/17/22
"Very user friendly!"
What do you like best about parcelLab? The portal is straightforward to navigate; all sections are pretty much self-explanatory and the support from the staff at parcelLab is excellent.
AU
Anonymous User
02/17/22
"Parcel Lab has helped us to gain speed in our efforts to improve the Post Purchase experience"
What do you like best about parcelLab? Parcel Lab has offered an agile and flexible collaboration with a high level of tech know-how. What do you dislike about parcelLab?
AU
Anonymous User
02/14/22
"Informed, attentive and ready to support and explore all queries and ideas"
What do you like best about parcelLab? Personability - The team wants our brand's specific data to identify gaps in our OX best. These become a basis for next projects between us. That's a great business relationship!
AU
Anonymous User
07/16/21
"easy to set up"
What do you like best about parcelLab? Implementation is fairly easy, also convenient to customize your tracking page with brand elements/marketing content in comparison to some other vendors
KV
Kees V
12/11/20
"Very knowledgeable and responsive"
What do you like best about parcelLab? Fast implementation Easy to work with
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
