PagerDuty Reviews in June 2026: User Ratings, Pros & Cons

Pagerduty sits at the core of our devops systems, and offers superb integration

What do you like best? I love the ability to route almost any kind of issue or alert to it, from standard cloud services to our in house application software. I think the ability to create flexible escalation paths is superb. What do you dislike? I haven't seen anything I truly dislike. It would be useful to have alternative escalation policies for a service, to define different paths for holidays and other scheduling types. Recommendations to others considering the product: I ...

Systems Engineer

What do you like best? The general usability of the product. PagerDuty was easy to get set up and configured for what we needed. We were able to connect into our alerting system and have the appropriate individuals paged when needed. What do you dislike? I have no discovered anything that I dislike about PagerDuty. What problems are you solving with the product? What benefits have you realized? Benefits are that it allows us to page the right individuals based on the alert ...

Solid product with good serice and support.

What do you like best? Supports our operational needs for messaging and is easily managed What do you dislike? Nothing significant. It is a solid product What problems are you solving with the product? What benefits have you realized? SMS alerting for service management

Easy API to integrate with

What do you like best? The API was very easy to integrate with custom applications. Was able to configure web hooks to have PagerDuty send programatic notifications as well. The documentation was very good and the documentation itself has the ability to perform test calls built into it. What do you dislike? The mobile app and website offered some differences in features which is understandable. There were a few things that seemed to bypass work flows when done in the mobile app. ...

Pagerduty is a critical tool for us

What do you like best? The capability to integrate with many third party tools such as Slack, Icinga, Grafana, Anodot and many others. This allows us to connect and alert in a timely manner when issues appear What do you dislike? For the integration keys, seem to need to be attached to an existing user, so actions with that token will be done in name of that user, this is good but not perfect for cases when you need to build bots or similar and not attached directly to an user. ...

Reviewing PD

What do you like best? I can trust 100% that pages will get sent. What do you dislike? Most users first time experience with PagerDuty is that the interface is confusing. What problems are you solving with the product? What benefits have you realized? Send alerts from multiple systems to a rotating cast of on-call people in different teams. This works in a rock-solid way.

Pager duty has been immensely helpful for incident tracking for our company since last 4 years

What do you like best? I like that PagerDuty has been successfully tracking and alerting us whenever there is any incident occurring related to our infrastructure that requires our attention as per severity. What do you dislike? Don't have much complain against it as I am actively not using it but sometimes our team did feel some incidents weren't reported timely. Although I can't say for sure if that happened for any other underlying reasons. Recommendations to others considering ...

Solid product delivers as promised

What do you like best? PagerDuty provides all the mechanisms to manage on call and event based remediation. What do you dislike? No much, wish it was a little cheaper but understand the business model. Recommendations to others considering the product: Solid product, buy it and enjoy it. What problems are you solving with the product? What benefits have you realized? On call and event based remediation scheduling.

Great for on call scheduling

What do you like best? Schedules are represented well in the GUI. There are multiple features under schedules but one the well thought is the ability to override schedules. What do you dislike? The robotic voice on the pager call that reads the message which can be difficult to understand sometimes. I think it can be done better. What problems are you solving with the product? What benefits have you realized? Using PD for on call pagering of our production system issues.

PagerDuty is really a great tool

What do you like best? We use PagerDuty for the last 8 years and we really like the automation of reliable alerting and the integration with multiple solution we use. Incident are automaticly create in PagerDuty and will auto-resolve when the service is back online. We also use schedule rotation in PagerDuty and it's very usefule. What do you dislike? So time the mobile app is not refreshing automatically. What problems are you solving with the product? What benefits have you ...