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Paddle

Paddle Reviews in June 2025: User Ratings, Pros & Cons

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4.4

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Paddle Reviews & Ratings

4.4

Very Good

Based on 1978 ratings & 5989 reviews

Rating Distribution

Excellent

(5661)

Very Good

(99)

Good

(12)

Poor

(7)

Terible

(210)

Expert's Review

This product appears to excel in providing top-notch customer service, particularly with its efficient and user-friendly refund and subscription management process. The standout feature is its intelligent chatbot, which has consistently impressed users with its responsiveness and problem-solving capabilities. Many reviewers mentioned how seamless and stress-free ...Read more

Paddle pros and cons

  • Exceptional customer service ensures quick and hassle-free refunds, creating a positive user experience even in challenging situations.

  • The chatbot is notably responsive, efficient, and intuitive, solving issues within minutes and requiring minimal user effort.

  • The system makes subscription management straightforward, allowing easy cancellations and instant refunds, even for accidental purchases.

  • Clear, professional communication that consistently meets customer needs, building trust and satisfaction.

  • Reports of accidental charges or automatic subscription renewals have created minor issues for some users initially.

  • Limited functionality or unmet expectations regarding certain software features may lead to dissatisfaction, necessitating subscription cancellations or product refunds.

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Showing 931-940 out of 5989

KM

Kateřina Mátlová

07/05/23

5 out of 5

A good simple bot

Just being simple, i like that there were not many questions, I asked for something and i got it, which is really nice, it was an easy conversation, not as the other bots on different sites i had to "talk" with

LH

Lionel Hogan

07/05/23

5 out of 5

Refund request re cancellation

Promt (instantaneous) reply to my query.

LH

Lionel Hogan

07/05/23

5 out of 5

Refund request re cancellation

Promt (instantaneous) reply to my query.

KM

Kateřina Mátlová

07/05/23

5 out of 5

A good simple bot

Just being simple, i like that there were not many questions, I asked for something and i got it, which is really nice, it was an easy conversation, not as the other bots on different sites i had to "talk" with

JA

Jenn Agard

07/04/23

5 out of 5

The customer service assistant was…very professional, patient and a good listener.

The customer service assistant was extremely patient and listened. I had a very good experience. In this day and age, I feel like customer service is not prominent, so to have this experience was promising. You train your staff well. Thanks very much for your service!:)

JD

justin dauginas

07/04/23

5 out of 5

My experience was great

My experience was great. I received fast response to my questions with handy and relevant prompting. Thumbs up.

JD

justin dauginas

07/04/23

5 out of 5

My experience was great

My experience was great. I received fast response to my questions with handy and relevant prompting. Thumbs up.

JA

Jenn Agard

07/04/23

5 out of 5

The customer service assistant was…very professional, patient and a good listener.

The customer service assistant was extremely patient and listened. I had a very good experience. In this day and age, I feel like customer service is not prominent, so to have this experience was promising. You train your staff well. Thanks very much for your service!:)

JK

Jimmy Kelly

07/03/23

5 out of 5

easy to deal with

Date of experience: July 04, 2023

KK

Kristen K

07/03/23

5 out of 5

Super Quick and Easy Refund Process

Had an issue regarding a Photobucket subscription, and it was resolved and refunded very quickly and easily with Paddle. Thank you so very much!

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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