Streamline your billing process with Paddle.
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Paddle offers custom pricing plan
This product appears to excel in providing top-notch customer service, particularly with its efficient and user-friendly refund and subscription management process. The standout feature is its intelligent chatbot, which has consistently impressed users with its responsiveness and problem-solving capabilities. Many reviewers mentioned how seamless and stress-free ...Read more
Exceptional customer service ensures quick and hassle-free refunds, creating a positive user experience even in challenging situations.
The chatbot is notably responsive, efficient, and intuitive, solving issues within minutes and requiring minimal user effort.
The system makes subscription management straightforward, allowing easy cancellations and instant refunds, even for accidental purchases.
Clear, professional communication that consistently meets customer needs, building trust and satisfaction.
Reports of accidental charges or automatic subscription renewals have created minor issues for some users initially.
Limited functionality or unmet expectations regarding certain software features may lead to dissatisfaction, necessitating subscription cancellations or product refunds.
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Showing 821-830 out of 5989
B
BG
08/22/23
What Customer Service Should Look Like
Paddle's Kino AI chatbot is hands-down one of the best customer experiences I've had all year, maybe of all time. I fully expected getting my issue solved would be slow, painful, and frustrating. In less than 60 seconds, Kino (and Paddle) solved everything and showed what real customer service should look like.
SF
Samuel Fernandes pontes
08/22/23
Really good and understanding platform!
Date of experience: August 23, 2023
SR
Stephanie Roy
08/22/23
Customer Service Mercies
Customer Service Mercies I left cancelling my annual "Clean My Mac" subscription to the last minute — and contacted Paddle to plead my case. The response was prompt and positive. Excellent customer service in my view!
BH
Brandon Han
08/21/23
I accidentally renewed my subscription…
I accidentally renewed my subscription and requested a refund recently. I didn’t expect to be able to complete this process by simply chatting with the bot Kino instead of a human. Good job Paddle.com.
MO
Mert Ozkan
08/21/23
I wasn't aware of a subscription for an…
I wasn't aware of a subscription for an app and only became aware of it when I was charged. I reached out to Paddle and got an almost instant response with a link to cancel the subscription and another link to request a refund. I wish every other organisation makes it this simple. Thank you Paddle.
JG
Jane Grey
08/20/23
Fast response
Resolved issue quickly over chat, so very pleased
B
Bradley
08/20/23
Timely reply to licensing question.
Timely reply to licensing question. Responsive to my query. Matter completely resolved in 24 hours.
DS
Dennis Sztaba
08/20/23
Did not know that I had made a software order
Did not know that I had ordered a program subscriptionbut when I contacted them they understood and reversed the charge.
MM
Matt McGill
08/20/23
excellent in every way
fast accurate helpful I was totally at fault with my issue and they gave great service.
B
Bradley
08/20/23
Timely reply to licensing question.
Timely reply to licensing question. Responsive to my query. Matter completely resolved in 24 hours.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
