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Paddle

Paddle Reviews in May 2025: User Ratings, Pros & Cons

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4.4

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Paddle Reviews & Ratings

4.4

Very Good

Based on 1978 ratings & 5989 reviews

Rating Distribution

Excellent

(5661)

Very Good

(99)

Good

(12)

Poor

(7)

Terible

(210)

Expert's Review

This product appears to excel in providing top-notch customer service, particularly with its efficient and user-friendly refund and subscription management process. The standout feature is its intelligent chatbot, which has consistently impressed users with its responsiveness and problem-solving capabilities. Many reviewers mentioned how seamless and stress-free ...Read more

Paddle pros and cons

  • Exceptional customer service ensures quick and hassle-free refunds, creating a positive user experience even in challenging situations.

  • The chatbot is notably responsive, efficient, and intuitive, solving issues within minutes and requiring minimal user effort.

  • The system makes subscription management straightforward, allowing easy cancellations and instant refunds, even for accidental purchases.

  • Clear, professional communication that consistently meets customer needs, building trust and satisfaction.

  • Reports of accidental charges or automatic subscription renewals have created minor issues for some users initially.

  • Limited functionality or unmet expectations regarding certain software features may lead to dissatisfaction, necessitating subscription cancellations or product refunds.

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Showing 71-80 out of 5989

MM

Massimo M

06/11/24

5 out of 5

Easy chat

Very easy to get support via chat

湯建強

06/10/24

5 out of 5

good reaction

Date of experience: June 10, 2024

MI

MD ISMAIL HOSSAIN

06/09/24

5 out of 5

Really good service.

Date of experience: June 09, 2024

JA

Joseph Aylsworth

06/08/24

5 out of 5

Easy to Cancel

When I no longer needed this subscription I was directed to the Paddle "AI chatbot" for help . . I immediately steeled myself for a horrible runaround, but was stunned by the response "You can easily cancel the subscription yourself by clicking this link . . . " which I did, and it worked . . well done Paddle as you guys are the first that didn't try to tempt or coerce me into not cancelling something and just helped me do it!

J

Jadwiga

06/08/24

5 out of 5

Fast assistance

I was able to connect very fast regarding my issue and chatbot was very helpul and solved the issue.

FH

Flying Hawk

06/08/24

5 out of 5

response to my refund request was very…

response to my refund request was very quick. I really appreciate it.

JS

Joel Smith

06/07/24

5 out of 5

Ws actually very easy to get a refund…

Ws actually very easy to get a refund after not needing it anymore. Was expecting more hassle but it was pretty simple.

C

Cedric

06/06/24

5 out of 5

Very good support

Date of experience: June 06, 2024

N

Nick

06/06/24

5 out of 5

Quick response to subscription…

Quick response to subscription cancellation

PD

PAULIE DRIVER

06/05/24

5 out of 5

Fast & effective service

Fast & effective service

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].