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Paddle

Paddle Reviews in June 2025: User Ratings, Pros & Cons

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4.4

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Paddle Reviews & Ratings

4.4

Very Good

Based on 1978 ratings & 5989 reviews

Rating Distribution

Excellent

(5661)

Very Good

(99)

Good

(12)

Poor

(7)

Terible

(210)

Expert's Review

This product appears to excel in providing top-notch customer service, particularly with its efficient and user-friendly refund and subscription management process. The standout feature is its intelligent chatbot, which has consistently impressed users with its responsiveness and problem-solving capabilities. Many reviewers mentioned how seamless and stress-free ...Read more

Paddle pros and cons

  • Exceptional customer service ensures quick and hassle-free refunds, creating a positive user experience even in challenging situations.

  • The chatbot is notably responsive, efficient, and intuitive, solving issues within minutes and requiring minimal user effort.

  • The system makes subscription management straightforward, allowing easy cancellations and instant refunds, even for accidental purchases.

  • Clear, professional communication that consistently meets customer needs, building trust and satisfaction.

  • Reports of accidental charges or automatic subscription renewals have created minor issues for some users initially.

  • Limited functionality or unmet expectations regarding certain software features may lead to dissatisfaction, necessitating subscription cancellations or product refunds.

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Showing 741-750 out of 5989

AB

Adrian Bond

09/19/23

5 out of 5

Phenomenally Responsive Customer Service

Fast, easy, excellent customer service. Literally phenomenal. Highly recommended.

M

Markus

09/19/23

5 out of 5

The chatbot works perfectly

The chatbot works perfectly: individually tailored to my subscription. Extremely simple and straightforward, even in the case of cancellation.

ML

Manfred Lais

09/18/23

5 out of 5

Cancel a subscription

I wanted to cancel a subscription which unfortunately is in a yearly renewing process. The chatbot helped me in a very easy to use and successful process to do this. Great!!!

JJ

Julie Jones

09/18/23

5 out of 5

Quick response and efficient customer…

Quick response and efficient customer service

LH

LINDA H

09/18/23

5 out of 5

Good experience.

Very easy to interact with to get information or to cancel a charge.

J

Joe

09/18/23

5 out of 5

Great service

I requested a refund on a product purchased by accident and was told a refund has been processed......it took less than 2 minutes to accomplish this. Great service.

MM

Michelle Miyagi

09/18/23

5 out of 5

Quick

Quick, efficient, and painless.

SB

Sammy Black

09/18/23

5 out of 5

Clear, simple explanation

Clear, simple explanation of my issue, which is now solved.

GD

Gonzalo Delgado

09/17/23

5 out of 5

The chatbot does what you need it to…

The chatbot does what you need it to do, especially if it's about cancelling a subscription. It will not try to keep you subscribed like a retention specialist would do.

AD

Abe Daniels

09/17/23

5 out of 5

Kino went directly to my challenge and…

Kino went directly to my challenge and corrected it.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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