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Paddle

Paddle Reviews in July 2025: User Ratings, Pros & Cons

Streamline your billing process with Paddle.

4.4

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Paddle Reviews & Ratings

4.4

Very Good

Based on 1978 ratings & 5989 reviews

Rating Distribution

Excellent

(5661)

Very Good

(99)

Good

(12)

Poor

(7)

Terible

(210)

Expert's Review

This product appears to excel in providing top-notch customer service, particularly with its efficient and user-friendly refund and subscription management process. The standout feature is its intelligent chatbot, which has consistently impressed users with its responsiveness and problem-solving capabilities. Many reviewers mentioned how seamless and stress-free ...Read more

Paddle pros and cons

  • Exceptional customer service ensures quick and hassle-free refunds, creating a positive user experience even in challenging situations.

  • The chatbot is notably responsive, efficient, and intuitive, solving issues within minutes and requiring minimal user effort.

  • The system makes subscription management straightforward, allowing easy cancellations and instant refunds, even for accidental purchases.

  • Clear, professional communication that consistently meets customer needs, building trust and satisfaction.

  • Reports of accidental charges or automatic subscription renewals have created minor issues for some users initially.

  • Limited functionality or unmet expectations regarding certain software features may lead to dissatisfaction, necessitating subscription cancellations or product refunds.

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Showing 611-620 out of 5989

MA

Mustafa AYDINOL

11/07/23

5 out of 5

Very helpful and fast.

Date of experience: November 08, 2023

FK

Frank Kessler

11/07/23

5 out of 5

Excellent service

Excellent service Paddle only maintains software subscriptions of other companies. When I received today an invoice from them I chatted with their chat client. Within 3 minutes we found the correct transaction and the client directly allowed me to cancel my subscription. I found this very easy to use and trustworthy.

CD

Carlos d' Eça

11/07/23

5 out of 5

Very good and quiet efficient attendence

Date of experience: November 08, 2023

JK

Jasmine Kaur

11/06/23

5 out of 5

Their bot is made really great and…

Their bot is made really great and handled my refund request super well

JY

Jamilah Yusof

11/05/23

5 out of 5

Easy subscription and cancellation

Date of experience: November 06, 2023

TP

Terri Parker

11/05/23

5 out of 5

All questions where answered promptly

All questions where answered promptly, and they out come good.

JP

JF P

11/05/23

5 out of 5

Excellent cust service

Date of experience: November 06, 2023

SA

Susan Attwood

11/04/23

5 out of 5

paddle.net receipt service

paddle.net provided an online chat bot that could find and send a receipt for my transaction with AdBlock. It was a very efficient and accurrate service.

SB

stuart billingham

11/04/23

5 out of 5

As easy as 1-2-3

I wanted to cancel my subscription and it was as easy as 1-2-3 to do that. A very efficient automated service.

S

SW

11/04/23

5 out of 5

REQUESTING A REFUND EXPERIENCE

Not only understood my needs but also emailed on my behalf. I WAS REQUESTING A REFUND ON THE BELOW ITEM.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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