NEWJoin 2M+ software buyers|Get Weekly Insights, Trends & Expert PicksSubscribe free →

Paddle

Paddle Reviews in October 2026: User Ratings, Pros & Cons

Streamline your billing process with Paddle.

4.82

Add to compare

Paddle offers custom pricing plan

Get Pricing Details

Paddle Reviews & Ratings

4.82

Excellent

Based on 5308 ratings & 5989 reviews

Are you using Paddle?

Rating Distribution

Excellent

(5661)

Very Good

(99)

Good

(12)

Poor

(7)

Terrible

(210)

Spotsaas Editor’s POV

This product's core strength is its refund and subscription management process, which users report resolving within minutes through an automated chatbot. The chatbot handles cancellations and refund requests without requiring manual intervention, reducing back-and-forth communication. Users consistently note that accidental purchases and billing disputes are ...Read more

Paddle pros and cons

  • Exceptional customer service ensures quick and hassle-free refunds, creating a positive user experience even in challenging situations.

  • The chatbot is notably responsive and efficient, solving issues within minutes and requiring minimal user effort.

  • The system makes subscription management straightforward, allowing easy cancellations and instant refunds, even for accidental purchases.

  • Clear, professional communication that consistently meets customer needs, building trust and satisfaction.

  • Reports of accidental charges or automatic subscription renewals have created minor issues for some users initially.

  • Limited functionality or unmet expectations regarding certain software features may lead to dissatisfaction, necessitating subscription cancellations or product refunds.

Filter results

Sort by :

Relevance
Relevance
Highest-Rated
Lowest-Rated
Least-Recent
Most-Recent

Share this page

Showing 5881-5890 out of 5989

A

Anonymous

03/28/18

5 out of 5

Glad my customers can have easy checkout process now

What do you like best? I was looking for a streamlined checkout experience to sell my software products with. Paddle has pretty nice checkout steps and they give a promise of constantly iterating it and improving conversion rates. That’s less guesswork for me. What do you dislike? I am yet to find something to complain about. Recommendations to others considering the product Initial product setup is easy and their support was responsive, so there’s no harm in trying it out. What ...

Read more

A

Anonymous

03/21/18

5 out of 5

The best payments integration platform I've used so far

What do you like best? The ease-of-setup, the low transactions fees and the simplicity. What do you dislike? It lacks some subscription-related analytics, but I was told by the Account Manager that this is being worked on. What business problems are you solving with the product? What benefits have you realized? Subscription Management; One-time Purchases; Pay-per-seat billing

A

Anonymous

03/09/18

5 out of 5

Significant improvement over our previous payment provider

What do you like best? We chose Paddle because of their handling of VAT. It was easy to integrate, and the team was very responsive to teething issues. The payment collection dialog looks great and the split testing/optimisation that Paddle does behind the scenes handles things we wouldn't have time to do ourselves. What do you dislike? There are a few niggles with integration (e.g. no test credit cards and a few features we'd like that don't exist. What business problems are you ...

Read more

A

Anonymous

02/27/18

4 out of 5

Great support. Great UI

What do you like best? The guys at Paddle really went out of their way to accommodate us. Great support. Great checkout UI What do you dislike? Nothing yet. Only a few months into using the service. What business problems are you solving with the product? What benefits have you realized? Subscription and one-off app purchasing

A

Anonymous

02/27/18

5 out of 5

Paddle brings more customers while saving me tons of work

What do you like best? A few month ago I decided to sell a macOS app I originally created for myself to customers. Usually it may take a week or so to develop the licensing system, integrate checkout, and so on. With Paddle, it took only a few hours. This enabled me to put the app online and start making money in just a few days. The in-app checkout also provides a much better purchasing experience for the users and boosts the conversion rate of my app. What do you dislike? The ...

Read more

A

Anonymous

02/27/18

5 out of 5

Wonderful folks, great payment solution.

What do you like best? How great the support team is, and how personable they treat you. I never feel like an account number when working with paddle. Everything is there for you to see, nothing hidden. The integration was second to none, and I had zero trouble plugging it into everything from customer software, to point-of-sale frameworks. What do you dislike? Nothing, really. They do just what they say. Recommendations to others considering the product If you've used paypal API's ...

Read more

A

Anonymous

02/27/18

5 out of 5

Hassle free subscription management

What do you like best? Paddle has every aspect of subscription management covered. All I need to do is set up the plan and everything else is handled by Paddle. What do you dislike? I'm sure they're working on this already but it would be awesome to be able to drill down further into subscription metrics. Recommendations to others considering the product In the time I've been using Paddle, the service has just been getting better and better. Updates and improvements come thick and ...

Read more

A

Anonymous

02/27/18

5 out of 5

An absolute pleasure.

What do you like best? Great documentation, extremely responsive staff, and reliability. Paddle was very easy to integrate a few years back and everything has been running smoothly ever since. What do you dislike? The only thing I'd like to see is an app, so I could quickly see my sales on my iPhone. Currently a web browser is required. Recommendations to others considering the product Nothing beats Paddle in terms of UI. What business problems are you solving with the product? ...

Read more

A

Anonymous

12/21/17

5 out of 5

After my bank sent back the wire amount, Paddle decided to take the hit on the fees ($101.46)

What do you like best? The interface, the API integration and the fact that it's one of the very few payment gateways that support vendors in Albania. What do you dislike? UPDATE: After my bank sent back the wire amount, the processing fees came out to be astronimical ($101.46. As a gesture of goodwill, Paddle decided to take the hit on the fees. Heartwarming! It's been a month already that I've been waiting for a payout via a wire transfer. A month of calling my bank, contacting ...

Read more

A

Anonymous

12/12/17

4 out of 5

Glyph + Paddle

What do you like best? I’ve been using Paddle for my side project for over a year now. Love how simple the setup process is. It’s a no hassle system that just works great. What do you dislike? Paddle needs to be more transparent about how they charge fees and local taxes. Also many customers complained that the receipt for Paddle comes through as HTML text. Recommendations to others considering the product If you want something simple and easy to setup go for it. What business ...

Read more

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].