Paddle Reviews in October 2026: User Ratings, Pros & Cons
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Paddle Reviews & Ratings
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Spotsaas Editor’s POV
This product's core strength is its refund and subscription management process, which users report resolving within minutes through an automated chatbot. The chatbot handles cancellations and refund requests without requiring manual intervention, reducing back-and-forth communication. Users consistently note that accidental purchases and billing disputes are ...Read more
Paddle pros and cons
Exceptional customer service ensures quick and hassle-free refunds, creating a positive user experience even in challenging situations.
The chatbot is notably responsive and efficient, solving issues within minutes and requiring minimal user effort.
The system makes subscription management straightforward, allowing easy cancellations and instant refunds, even for accidental purchases.
Clear, professional communication that consistently meets customer needs, building trust and satisfaction.
Reports of accidental charges or automatic subscription renewals have created minor issues for some users initially.
Limited functionality or unmet expectations regarding certain software features may lead to dissatisfaction, necessitating subscription cancellations or product refunds.
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Showing 5851-5860 out of 5989
A
Arun
04/16/19
We used Paddle as our billing solution…
We used Paddle as our billing solution for our SaaS product. Turns out it was a really bad idea!Out of nowhere and without even 24-hours prior notice, they suspend our billing account and we lose all our customer's subscription details. This, after we had a detailed discussion with their onboarding team member (Chris about what we do etc and confirming that Paddle is a good fit for us. Now the customer support is unreachable and Chris is not responding to our messages. FEELS LIKE A SCAM!!!!
MJ
Mohammed joudah
03/08/19
Our site is MbjSolution.com
Our site is MbjSolution.com, They Suspended our account with out any reasons, all our sells passed without any refund or chargeback , we began markting but suddenly they suspend our acount without give us any reason,Incredible
VC
Vinicius Cesar
03/03/19
They charged me but I do not bought…
They charged me but I do not bought from their site. This is a scammer ? I am in contact with them but not received any response. THIS IS A SCAMM COMPANY BE CAREFULL!
JL
Jane Lees
02/19/19
Very dodgy!
Very dodgy! Charged my bank account when I hadn’t ordered from them. Being investigated by my banks fraud team.
A
Anonymous
02/12/19
Can I date Paddle?
What do you like best? Where do I begin? Paddle has allowed me to reach customers from countries I never could before. It has a very good design, great API features, smooth checkout process and friendly staff that are willing to go the extra mile to help you with any questions you have. If paddle was a lady, I would definitely go out on a date with her because I think I'm in love with this service. Lol (Dear Paddle, if you are reading this; Please don't change anything. Your system is ...
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L
levina
01/22/19
BIG SCAMM !!!!
BIG SCAMMI was using their service and now my money got stuck on their system:Support never replies and doesn't care about anything:BIG SCAMM:Guys if you really want to loose money then go ahead start with this SCAMERS:I cannot understand HOW CAN SOMEONE HAVE THE MONEY I EARNED WITH MY EFFORTS DAY AND NIGHT:THIS IS UNBELIVEABLE !!!!
A
Anonymous
12/29/18
Refunded all the customers
What do you like best? Simple and easy to set-up and integrate. Transaction fees are not too high. All information is available on the website. Works on all platforms. What do you dislike? We integrated Paddle and started using it straight away. A few days later Paddle refunded all our customers and shut down our account. Paddle should seriously consider their on-boarding process to prevent merchants loosing out on hundreds like we did. Recommendations to others considering the ...
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M
Mark
12/22/18
AVOID PADDLE!!!
Ordered 24 hours ago a software product and got an email that they will "manually review" the order. But till now no subsequent email and no access to the software.Also I can remember some months ago when I ordered another product from another seller, exactly the same thing!So AVOID PADDLE!!!
M
Mike
12/20/18
Good Service
Thank you very much for solving my issues
R
Roman
12/14/18
We are using Paddle to process our…
We are using Paddle to process our payments and handle Memberships. Paddle is doing really great job in terms of paying VAT on your behalf, which is a HUGE time saver for companies that sell digital products internationally. We are also actively using split payments option.Paddle is easy to integrate and easy to start with. However in case you are based in some contries outside EU or USA you might run into issue with payouts - that is what we heard from some of our partners, so always make ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].