Streamline your billing process with Paddle.
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Paddle offers custom pricing plan
This product appears to excel in providing top-notch customer service, particularly with its efficient and user-friendly refund and subscription management process. The standout feature is its intelligent chatbot, which has consistently impressed users with its responsiveness and problem-solving capabilities. Many reviewers mentioned how seamless and stress-free ...Read more
Exceptional customer service ensures quick and hassle-free refunds, creating a positive user experience even in challenging situations.
The chatbot is notably responsive, efficient, and intuitive, solving issues within minutes and requiring minimal user effort.
The system makes subscription management straightforward, allowing easy cancellations and instant refunds, even for accidental purchases.
Clear, professional communication that consistently meets customer needs, building trust and satisfaction.
Reports of accidental charges or automatic subscription renewals have created minor issues for some users initially.
Limited functionality or unmet expectations regarding certain software features may lead to dissatisfaction, necessitating subscription cancellations or product refunds.
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FA
Fredrik Andersson
01/30/20
Excellent swift support and assitance…
Excellent swift support and assitance with providing invoice details.
MS
Marnie Schwartz
01/30/20
Fantastic customer service!
I had an issue and immediately shared it with paddle.com and within hours the issue was resolved. Fantastic customer service!
A
Axel
01/30/20
I had a billing problem which could be…
I had a billing problem which could be solved very quickly and easily.
P
Paul
01/30/20
Fast, courteous support
Very quick turnaround on my questions, and the issue was dealt with nearly immediately.
KE
Karl-Heinz Ertl
01/29/20
I had a problem with my license
I had a problem with my license. Short mail to the helpdesk. Already after a few minutes I was competently helped. Again and again gladly. 5 stars
WE
Wim en Hetty Dekker
01/29/20
Dear Grace and Cynthia,
Dear Grace and Cynthia,I want to thank you for the excellent service and commitment. Without you I could not have done to make repayment to take place.Good luck further wished.Again many thanks.Cordial greetings.Wim
PP
Paula Pothier
01/29/20
Exceptional customer services
Excellent warm, professional, kind and prompt customer service! Although I no longer need the product that I initially purchased from Paddle, I wouldn't hesitate purchasing from them again in the future. Five stars for sure!
K
Kambogo
01/28/20
First impressions matter!
They say first impressions matter, right? My first impression of Paddle was amazing! I needed clarification on a charge to my credit card for a product that I had ordered online. The response was not only prompt but also the customer assistant was very polite and gave me detailed information about the type of service offered by the company as well as clear guidance on how to resolve the issue. Not only that, after I confirmed that the issue had been resolved, I got a follow up email ...
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M
Mike
01/28/20
problem solution
very efficient feedback for my request and provided fast solution
DR
David Rounds
01/28/20
Look at the invoice very carefully
I ordered the repair package for 3 computers that I have at home. I used PayPal to fund the sale. I looked at the PayPal invoice and noticed there was an extra recovery software package that I didn't order. I later went back to the order website and went thru the order process again and noticed that the recovery software was automatically turned on. Sneaky to say the least.I also noticed on the PayPal invoice that there was a recurring charge for the software every 3 months! That wasn't ...
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