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Paddle

Paddle Reviews in June 2025: User Ratings, Pros & Cons

Streamline your billing process with Paddle.

4.4

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Paddle Reviews & Ratings

4.4

Very Good

Based on 1978 ratings & 5989 reviews

Rating Distribution

Excellent

(5661)

Very Good

(99)

Good

(12)

Poor

(7)

Terible

(210)

Expert's Review

This product appears to excel in providing top-notch customer service, particularly with its efficient and user-friendly refund and subscription management process. The standout feature is its intelligent chatbot, which has consistently impressed users with its responsiveness and problem-solving capabilities. Many reviewers mentioned how seamless and stress-free ...Read more

Paddle pros and cons

  • Exceptional customer service ensures quick and hassle-free refunds, creating a positive user experience even in challenging situations.

  • The chatbot is notably responsive, efficient, and intuitive, solving issues within minutes and requiring minimal user effort.

  • The system makes subscription management straightforward, allowing easy cancellations and instant refunds, even for accidental purchases.

  • Clear, professional communication that consistently meets customer needs, building trust and satisfaction.

  • Reports of accidental charges or automatic subscription renewals have created minor issues for some users initially.

  • Limited functionality or unmet expectations regarding certain software features may lead to dissatisfaction, necessitating subscription cancellations or product refunds.

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Showing 5201-5210 out of 5989

LM

Luis Morais

02/10/20

1 out of 5

Scammers - Unauthorised use of PayPal account

This company has been somehow accessing people's PayPal accounts and placing orders without account holders permission. I received the notification that on 30 Jan I somehow placed an order on a 3rd rate website called fastcode.space for some kid's logo creator. The order of $65 was taken form Paypal and Paypal is colluding with them by saying the transaction wasn't fraudulent.Other people are complaining the same:[enter trustpilot's url]/reviews/5e185b13c845450914b516e5[enter trustpilot's ...

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BR

Bradley Roth

02/09/20

1 out of 5

Avoid at all costs.

Avoid at all costs.I cannot unsubscribe or login or communicate with anyone at your firm.I am not paying an upcoming subscription fee. I do not use your service.I want to unsubscribe but your website is attrocious.None of the pages work and no one is available to get me off your scam services.

OO

Offshore Onar

02/08/20

5 out of 5

very quick and effective!

very quick and effective!

SN

Sandra Nagy

02/08/20

5 out of 5

There was a problem with automatic…

There was a problem with automatic re-billing. I never authorized any such arrangement. I stated the problem and the money was sent back to my credit card and the matter resolved WITHIN 10 MINUTES.To say that I was impressed with the integrity of this company is easy to say. Congratulations for your honesty and rapidity of dealing with problems.

HP

Henri p

02/08/20

4 out of 5

fast

Even i have gap language, place and working time, i still can have answer fast and correctly

SP

Satisfied Paddle Customer

02/07/20

5 out of 5

World Class Customer Service

The team was very helpful, courteous, and thorough. I will do business with Paddle again in the future.

MC

Mary Collins

02/06/20

5 out of 5

Highly recommend this site

A good, reasonably priced site for PDF related transactions, although the compressor could be better. When a problem arose, I had prompt resolve with Sarah Jane through the chat line. By far the best site I've dealt with for dealing with quantity conversions. Accurate and fast.

BO

Born on a Monday

02/06/20

5 out of 5

My honest opinion

My honest opinion. This company has excellent customer service. I saw a bill for a purchase that I could not identify labeled from Paddle and I had no idea what it concerned.(I don't own a boat so wasn't missing an actual paddle) I went to the website and used the chat. It was a great experience. I had only a little information to give her, due to I did not even remember where I saw the transaction. I did not have a paper receipt to refer to, or I could have figured it out. She spent the ...

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K

Kevin

02/06/20

4 out of 5

very positive experience

So far my experience has been very good. they are responsive timely and easy to work with

TB

Trevor Birch

02/05/20

5 out of 5

I had an issue with a subscription for software

I had an issue with a subscription for some software they support. I was notified by PayPal that the money had been deducted as a DD and requested a refund from Paddle. No questions asked and refund was immediately forthcoming. Highly recommended.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].