Streamline your billing process with Paddle.
Add to compare
Paddle offers custom pricing plan
This product appears to excel in providing top-notch customer service, particularly with its efficient and user-friendly refund and subscription management process. The standout feature is its intelligent chatbot, which has consistently impressed users with its responsiveness and problem-solving capabilities. Many reviewers mentioned how seamless and stress-free ...Read more
Exceptional customer service ensures quick and hassle-free refunds, creating a positive user experience even in challenging situations.
The chatbot is notably responsive, efficient, and intuitive, solving issues within minutes and requiring minimal user effort.
The system makes subscription management straightforward, allowing easy cancellations and instant refunds, even for accidental purchases.
Clear, professional communication that consistently meets customer needs, building trust and satisfaction.
Reports of accidental charges or automatic subscription renewals have created minor issues for some users initially.
Limited functionality or unmet expectations regarding certain software features may lead to dissatisfaction, necessitating subscription cancellations or product refunds.
Log in Required to View Reviews
Filter results
Sort by :
Showing 5181-5190 out of 5989
E
Edward
02/15/20
Dealing with a company with fantastic moral fibre.
I had made an error in leaving a subscription open and Macpaw/Paddle inadvertently re subscribed me to their software.Sadly, due to loss of work I am not in a position to spend any funds currently. When I noticed the payment that had gone from my account I contacted Macpaw immediately. They were superb. They put my mind at rest then got on with the job of rectifying my problem.Within 24 hours all was rectified. Macpaw is a rare company with good old fashioned morals.
MW
Mark Walton
02/15/20
product worked first time
product worked first time, is quite expensive if used over a long period of time.customer service is quick and excellent especially if there are any queries.
JH
John H.
02/15/20
Great customer service!!!?
Due to my error, I submitted the purchase twice. When I realized what had happened, I notified Customer Service, who immediately processed a refund re the unintended purchase.Couldn’t have been quicker or easier.Thank you!
L
Lois
02/14/20
Fast service
Fast service! I had an issue and it was taken care of quickly, efficiently. Wonderful staff!
SS
See Say
02/13/20
Excellent customer service by Gemma
Had a duplicate charge for Scapple that was promptly researched and reversed. I'm very happy. As a comparison, I submitted a duplicate charge against JCP that I spotted at the same time and though I submitted everything they need to resolve it, they have yet to do anything but ask me for more information.
JO
Joanne Olson
02/13/20
They were wonderful in helping me get a…
They were wonderful in helping me get a quick resolution to a big problem. They were kind and quick acting. I would highly recommend this company.
KG
Kat G
02/13/20
Great customer service!
My experience with Paddle (through MacPaw) has been trouble-free. I had misplaced an activation code for software and just sent a brief email to see if they could send it to me. It was night where I am but I heard back within the hour with the code. I've never had such a quick reply and I really appreciate it. Great customer service!
N
N.V.
02/12/20
Refund for item no longer needed
We were very pleased with the efficiency of Paddle when remedying our problem. They were very professional and helpful.
J
Jacks
02/12/20
This company is very co-operative
This company is very co-operative, I used the service for 3 months and wanted to cancel, I was a bit worried as they had already deducted my premium. However they where very understanding got back to me within 24hrs and have processed my refund. I am very impressed. Thank you
J
james
02/12/20
Good company to deal with
Great, I had a query and it was answered very quickly and accurately.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
