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Paddle

Paddle Reviews in June 2025: User Ratings, Pros & Cons

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4.4

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Paddle Reviews & Ratings

4.4

Very Good

Based on 1978 ratings & 5989 reviews

Rating Distribution

Excellent

(5661)

Very Good

(99)

Good

(12)

Poor

(7)

Terible

(210)

Expert's Review

This product appears to excel in providing top-notch customer service, particularly with its efficient and user-friendly refund and subscription management process. The standout feature is its intelligent chatbot, which has consistently impressed users with its responsiveness and problem-solving capabilities. Many reviewers mentioned how seamless and stress-free ...Read more

Paddle pros and cons

  • Exceptional customer service ensures quick and hassle-free refunds, creating a positive user experience even in challenging situations.

  • The chatbot is notably responsive, efficient, and intuitive, solving issues within minutes and requiring minimal user effort.

  • The system makes subscription management straightforward, allowing easy cancellations and instant refunds, even for accidental purchases.

  • Clear, professional communication that consistently meets customer needs, building trust and satisfaction.

  • Reports of accidental charges or automatic subscription renewals have created minor issues for some users initially.

  • Limited functionality or unmet expectations regarding certain software features may lead to dissatisfaction, necessitating subscription cancellations or product refunds.

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Showing 4991-5000 out of 5989

C

Consumer

04/22/20

5 out of 5

Five stars-no doubt

I cannot rate my experience more positively: friendly; professional; and prompt! I admit that I am not not the most tech-savvy bloke: but my problem was answered so professionally-and sorted out in a trice: most highly recommended!...

DR

David Richter

04/22/20

5 out of 5

Outstanding Customer Service

I encountered a question regarding a credit card that had expired for a licensed product that I did not wish to review. I corresponded with Paddle and they directed me how to address the issue.Their directions were right on track and the issue was resolved in minutes!

SP

STEVE PORTER

04/22/20

5 out of 5

I asked June for assistance to change…#

I asked June for assistance to change the automatic account renewal to annual choice. This was done in minutes and June was both helpful and professional. Good product with excellent service.

Y

Yaacov

04/22/20

5 out of 5

Downloaded PCrepair to fix a problem in…

Downloaded PCrepair to fix a problem in my computer. PCrepair did the Job.However, since the Price of subscription is VERY HIGH, i cancelled the membership

GM

Gordon McBriar

04/22/20

5 out of 5

I had to request a refund for an…

I had to request a refund for an unauthorised transaction, Paddle were very understanding and made the process pain free.

B

Bjorn

04/22/20

5 out of 5

Amazing support!

Amazing support. Very satisfied.

BP

Bisleshana Prakash

04/21/20

5 out of 5

Service quality commensurate with pricing

I availed service for three months. Service quality commensurate with pricing. As a premium member, one can improve the features with feedback until his score reaches nearly 100%. It continuously improves its features.

PF

Paul Fischer

04/21/20

5 out of 5

Renewed a yearly fulgaz subscription by…

Renewed a yearly fulgaz subscription by mistake and Paddle quickly fixed my mistake and processed a refund. Responded to my inquiry very quickly and accurately.Excellent service and promptness.

DA

Doug Andreassen

04/20/20

5 out of 5

I found their customer service to be supurb

I found their customer service to be superb. I made an inquiry, fully expecting to have to re-submit it in the following days, I was very pleasantly surprised when they responded almost immediately. Not only was the response very helpful the remedy they offered was efficient and much appreciated.Thank you Paddle!Doug Andreasen

SP

Sondra Pepe

04/20/20

5 out of 5

Very responsive support team

Very responsive support team. Product has been useful for our startup’s rapid prototyping as well.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].