Streamline your billing process with Paddle.
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Paddle offers custom pricing plan
This product appears to excel in providing top-notch customer service, particularly with its efficient and user-friendly refund and subscription management process. The standout feature is its intelligent chatbot, which has consistently impressed users with its responsiveness and problem-solving capabilities. Many reviewers mentioned how seamless and stress-free ...Read more
Exceptional customer service ensures quick and hassle-free refunds, creating a positive user experience even in challenging situations.
The chatbot is notably responsive, efficient, and intuitive, solving issues within minutes and requiring minimal user effort.
The system makes subscription management straightforward, allowing easy cancellations and instant refunds, even for accidental purchases.
Clear, professional communication that consistently meets customer needs, building trust and satisfaction.
Reports of accidental charges or automatic subscription renewals have created minor issues for some users initially.
Limited functionality or unmet expectations regarding certain software features may lead to dissatisfaction, necessitating subscription cancellations or product refunds.
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NB
Nicole Bee
04/30/20
This company is the best
This company is the best - It has wonderful, attentive customer support, and their agents are attentive and quick to respond. There was a misunderstanding with my order. Instead of just passing the issue to the actual vendor on the product, the folks at Paddle made sure it was quickly straightened out. Thanks again, Paddle! I'll be back.
RP
Ruth P
04/30/20
Refund due to Corona Virus
Paddle was so kind to cancel my Merlin Project Planning subscription as my projects have been cancelled due to the Corona Virus. I forgot to do so in time. Upon asking they refunded the yearly amount and cancelled the subscription for me! Thanks so much!
KY
Kennie Yue
04/30/20
Speedy reply with direct solutions.
Speedy reply with direct solutions.
BM
brian mann
04/29/20
Honest, fast , compassionate service
Someone made a fraudulent purchase with my PayPal account and bought a program from Paddle. I emailed them immediately to let them know as well as PayPal. Gemma from Paddle was on it immediately and contacted me and in a matter of days I was refunded. Amazing, honest, helpful staff. Very much appreciated. I still have not heard anything back from PayPal. Bravo Gemma!!! Highly recommend any dealings with this company. Great integrity.
CF
Christine Fiszer
04/29/20
Paddle gave a very quick response to my…
Paddle gave a very quick response to my problem, and I am totally satisfied.
CB
Cathy Bell
04/28/20
Thank You Paddle
I had paid for and downloaded some software over a year ago. I. months later uninstalled the software. A year later, I received an email saying that the software company was billing me again for this year. Apparently this software has an automatic subscription billing plan. I was quite upset. But luckily for me, Paddle cancelled my subscription easily. This was done online automatically without my having to phone someone. Paddle was really great to work with.Thank You!Cathy Bell
JC
James Cawley
04/28/20
I give the Paddle folks top marks
I give the Paddle folks top marks. When I inadvertently ordered the same software twice and asked for a refund of the second purchase price, I received a speedy credit of the amount to my credit card account along with a courteous email from a Paddle staff member alerting me to the pending refund. No if, ands, or buts; just a prompt refund. Can't get any better than that!
YN
Yoko N
04/28/20
Quick customer service
I tried their cleanup product because my old pc was so slow. It turned out that my problem was no due to the need of cleanup, and the product didn’t make my pc any faster, so I requested a refund. They were very quick to respond and processed the refund without any fuss. Thanks!
GU
Ghost Unity
04/28/20
Très bon logiciel
Très bon logiciel, très puissant je le recommande
AM
Adriana Mandjarova
04/27/20
Quick response and great communication
Quick response and great communication
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
